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Work Background
Visalia Rescue MissionChief Executive Director
Jan. 2023Visalia, California, United States
Phoenix Rescue MissionDirector of Program Support and Development
Jan. 2019 - Jan. 2023Phoenix, Arizona• Provide visionary leadership and direct oversight of staff working in workforce development, volunteer services, food service, and community partnerships. • Work alongside Chief Program Officer to strategize and execute programmatic objectives and key results.
• Drove initiative to improve integration of Vocational Development activities more fully into recovery program curriculum and improved collaboration between the two teams.
• Expanded Vocational Development’s community impact by opening two additional community-based locations.
• Lead cross functional team that is providing professional training opportunities for residential and community Case Managers.
• Stabilized and improved the culture and morale of multiple departments that had been neglected under previous leadership.
• Training and Development of supervisors and frontline leadership.
• Led team of Volunteer Coordinators to both meet the needs of the organization and further develop strong relationships with volunteers and potential donors.
• Developed strategic plan to complete a full rebrand and relaunch of 3 Mission owned businesses – – Resulting in 247% increase in sales and 107% increase in customer count.
• Provided primary leadership of Board of Directors committee on Social Enterprise. Phoenix Rescue Mission provide comprehensive, Christ-centered solutions for men, women and children trapped in cycles of homelessness, addiction and poverty.
CVS HealthStore Manager
Mar. 2018 - Jan. 2019Phoenix, Arizona Area• Overall store management, supervision, and policy implementation - Train, develop, and evaluate crew members and supervisors
• Sales and inventory management - Organize and execute the display and signing of weekly, major promotional and seasonal merchandise
• Employee staffing, training, and development - Coach and execute counseling discussions with store employees
• Financial management and manage the sales/hours forecast - Schedule daily, weekly activities; prepare weekly work schedules based on store’s budgeted hours; Finalize and manage weekly payroll; Ensure compliance with all company policies and procedures and federal and state laws
• Customer service leadership
• Loss prevention management
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Assist customers with their questions, problems and complaints
• Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans
WalmartCoManager
Sep. 2013 - Feb. 2018Phoenix, Arizona Area• Served as Co-Manager at a store with annual sales over $104,000,000. • Provided leadership, direction, and vision for 350+ associates from over 19 different countries.
• Actively provided support and leadership for our E Commerce programs - Online Grocery Pickup and Ship from Store fulfillment of Walmart.com orders.
• Responsible for the creation and execution of seasonal merchandise plans in consumable, grocery, and fresh departments. • Responsible for key process execution that reduced annual shrink by $283,000 and increased customer availability that led to a 3% sales increase in grocery departments.
• Increased Fresh Profit over $500,000 and drove sales increase of over 4% in Fresh departments. • Responsible for planning and execution of key company program launches.
• Assisted in the selection and training of new hourly supervisors and associates.
• Monitored staffing levels to ensure that we were ready to provide our guests with an exceptional experience.
• As Compliance Champion I insured that our store was in compliance with State, Local, and Federal regulations.
• Conducted regular training sessions focused on safety and compliance.
SONIC Drive-InOwner/Operating Partner
Jul. 2009 - Sep. 2013Tyler, Texas Area• Functioned as the Operating Partner of a Sonic Drive In with annual sales of $1.4 million and 30 employees.
• Responsible for every aspect of daily operations of the restaurant.
• Responsible for all personnel decisions including selection, training, disciplinary actions when required, coaching, promotions, and oversight of store management team.
• Responsible for inventory control and weekly purchasing decisions.
• Created and maintained weekly schedules.
• Full Profit & Loss Responsibility including cost control, budgeting, analysis of results, and projections of future results.
• Worked within the community to bolster community support and build sales.
• Served as a primary trainer for new leaders hired by my company
• Certified Sonic Trainer of Assistant Manager Leadership Classes
• Conducted regular ServSafe Food Safety Certification classes that served over 100 restaurants in the East Texas market.
Chick-fil-A RestaurantsOwner/Operator
Aug. 2003 - Apr. 2009Phoenix, Arizona Area• Responsible for every aspect of daily operations of a restaurant with annual sales averaging $2.4 million
• Responsible for all personnel decisions including selection, recruitment, training, disciplinary actions when required, and oversight of store management team. • Responsible for inventory ordering and maintaining an exceptional level of cost control
• Provided vision and direction for 50+ employees
• Developed and implemented comprehensive business plan, yearly goals, and store marketing plan
• Built and maintained extensive network of sales contacts in local businesses and schools
• Managed vendor relationships and price negotiations
• Created and provided growth and learning opportunities for Team Members and Leadership
• Full Profit & Loss Responsibility including cost control, budgeting, analysis of results, and projections of future results.
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