GuideOne InsuranceIT Manager
Jan. 1993 - Jun. 2010West Des Moines, IowaResults-oriented IT Manager with experience managing programs, projects, software development teams, and system support teams. Provides leadership in project planning, requirements discovery, project execution, quality assurance, and testing. Responsible for a broad range of initiatives to implement business solutions. Proven ability to interact at all organizational levels to accomplish objectives and produce effective change. Established, the Quality Assurance and Testing team for web-based applications. This included the implementation of test management and test automation software. Training in testing methods were conducted for both business and IT team members. Test processes and standards were established. This was the first use of scrum in the organization. Managed project to implement a statistical data warehouse for Actuarial. This project involved new technology and infrastructure. A portion of this project was off-shored to India. After successful implementation of Phase I, requirements were developed for Phase II, including updating corporate financial reporting. Project rescue for the LifePRO implementation project. Stood up the system for one product. Completed follow-up project to add a new product. Established the Project Management Office which included developing methodologies and tools, standardizing reporting of project status and issues to executives, and training and mentoring project leaders. Managed systems for Personal Lines, Specialty Lines, and Non-standard Auto. Managed the Year 2000 remediation for these policy administration systems. Each system ran on a different platform. These projects utilized both local contract and off-shore programming resources. Extensive testing was completed and no major issues occurred in production. Systems Analyst for the Commercial Lines Image System: WAF/400, IRPM/2, scanning stations and optical library. Performed analysis, development, systems programming, and hardware support.