AmazonQuality Specialist
Aug. 2018 - Mar. 2021Hyderabad Area, IndiaWorking on projects related to data quality improvement for optimizing transportation services along with other operational issues and supply chain process for logistics. Improvement data quality by using internally built visualization tools & portals, deep dive on individual cases and fix the error associated with the case to improve the quality of data consumed by Tech for different products. Operating on a defined SOP, provide inputs for augmenting SOPs & Quality process, prioritize cases and fix & analyze errors associated with each case at their end. SOPs for manual fixes are also expected to leverage their learnings for pattern recognition, enabling automation, performing minor SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside program management team, updating/enhancing our current tools, automation of support processes and building & monitoring key performance indicators for processes.