Dominika Kowalska

Costumer Support @Insurance Industry

MarketingCopywriterConsultingLife CoachingCustomer Researcher

Dominika Kowalska, as a Customer Support representative in the insurance industry, you play a critical role in maintaining customer satisfaction and loyalty. Your responsibilities include addressing customer inquiries, resolving complaints, explaining insurance policies, and guiding customers through claim processes. The current trends in the industry highlight the importance of digitization, personalized customer experience, and AI-enabled customer service. To stay ahead, continuous learning and adapting to new technologies would be beneficial. In the past month, customer satisfaction levels have improved by 8%, largely due to the team's quick response time. However, there have been a few recurring issues related to policy explanation which need to be addressed.