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Work Background
fastvacuunRepair Technician – Strategy Consultant
Jun. 2024Kissimmee, Florida, Estados UnidosDeveloped Excel-based tracking tools to analyze operational performance and support strategic decision-making. • Diagnosed processes and implemented improvements to reduce downtime and optimize resources. • Collaborated across departments using CRM systems to ensure data accuracy and seamless communication. • Assisted in scheduling and calendar management for project planning and reporting.
Waffle HouseServer
Jul. 2020 - Nov. 2024Kissimmee, Florida, Estados UnidosDelivered exceptional customer service in a high-volume environment, consistently maintaining client satisfaction. • Managed point-of-sale systems, tracked daily sales, and generated Excel reports for cash reconciliation. • Trained new team members on workflow, communication standards, and operational processes. • Balanced time-sensitive tasks while maintaining accuracy and professionalism.
Marriott HotelsFront Desk Associate
Apr. 2017 - Jan. 2018Cali, Valle del Cauca, Colombiabullets: • Managed guest check-in, billing, and account updates using CRM and property management systems. • Utilized Excel for financial reconciliation, occupancy tracking, and reporting. • Coordinated department schedules to optimize staffing and service delivery. • Maintained high client satisfaction and operational accuracy under pressure.
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