Susan Powanda - Program Manager, Consultant, MVC Creative Solutions

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Work Background

agile doyensagilist consultant

Feb. 2022RemoteDrive cultural change by championing an agile mindset and creating a strategy and a plan in alignment with business goals, validating adherence of the organization to industry best practices. Assess current systems and processes to identify shortcomings and accordingly conceptualize a strategy for adopting agile best practices. Highlights of accomplishments in this role include: • Created reliable content for 32 senior managers on agile practices to ensure the adoption of best practices by praising achievements and recognizing improvement barriers. • Spearheaded personalized automation in Jira to modernize workflows, create tickets, and email notifications minimizing administration time by 5% and validating accurate communication.

Rego ConsultingTransformation & Executive Agile Coach

Aug. 2019 - Feb. 2020RemoteFulfilled numerous strategic tasks, including promoting a culture of continuous improvement, setting goals and milestones, assigning responsibility, championing an agile mindset, and ensuring compliance with the industry’s best practices. Highlights of accomplishments in this role include: • Liaised with Rego’s valued clients to facilitate in Agile transformation while associating with a diverse range of clients to adapt and perform in numerous Agile environments by acting strategic partner and thought leader. • Worked with sales on quotes for estimates of hours while clarifying deliverables and capitalizing on sales opportunities.

Panasonic Avionics CorporationConsultant

Dec. 2017 - Jun. 2019Lake Forest, CaliforniaMaintained team’s productivity by delivering strategic leadership, carrying out clear and concise communications (external and internal), performing schedule/scope management, and functioning as a pilot in command. Accelerated process improvements and supported acceptance of process changes by outlining clear roles. Highlights of accomplishments in this role include: • Managed the 3rd party vendor that offered a global lawful intercept solution to support law enforcement officials with intercepted communication. • Associated directly with the FBI SolVer team to complete a special project with the Office of General Counsel by defining the project scope.

Woo Woo CatalystReiki Master + Instructor

Sep. 2017GlobalOffering in person and distance Reiki sessions. The absence of disease is not the only indication of health; the balance of mind, body, and soul is the foundation of health.

EricssonCompetence & Development Program Manager, Project Management Office

Jun. 2014 - Nov. 2015RemoteConcentrated on the PMO teaching for North American users (800 people) to validate the attainment of best project management practices and standards by organizing live sessions for project coordinators up to the Chief Operating Officer. Highlights of accomplishments in this role include: • Executed duties above standard and slashed project costs by $5M annually, minimizing lead-time by 4%, and amplifying client retention. • Promoted adoption of new working capabilities by liaising with internal employees to understand requirements while translating such needs into concrete actions.

EricssonProduct Owner / Program Manager

May. 2013 - Jun. 2014RemoteHandled two software delivery workstreams and software development lifecycle by conducting requirements gathering and analysis and devising a risk management plan, relocating all users with five years of historical data. Highlights of accomplishments in this role include: • Partnered with the global head of PMO to transition North American users on the global tool by devising strategic documents, testing tools, and mentoring all NA users (825) prior to new system integration. • Deployed Scrum/Agile methodologies for two customized CA PPM solutions to improve visibility by reporting via the Clarity PPM tool, such as delivery time, change orders, billable vs non-billable, and profitability.

EricssonGlobal Program Manager / Team Leader (Ericsson/Nortel)

Apr. 2009 - May. 2013Irvine, CaliforniaAs a Global Program Manager and Team Leader for a premiere account, I led project managers who deployed solutions and programs that ensured profit margins via additional charges to customers: conducted extensive financial reviews and created a business case for cost overruns caused by customer delay. I delivered a 10% cost savings on outsourced products and labor by aggressively negotiating contracts with third party vendors. I provided pre-sales support for quotes including definition and validation of scope of work, services hours, and associated costs, and identified risk and risk mitigation solutions for a wireless network during Ericsson’s acquisition of Nortel, and ensured the project managers followed established processes and exceeded KPIs. One of the key projects I worked on in this position was managing the program that delivered a time sensitive, technical challenging program, which included new standards, DOJ mandates, and SEC and FCC regulations while program managing the integration of an acquired wireless network's voice and data network with a major U.S. wireless provider's existing network. I validated functionality and upgrade methods in internal lab and customer labs, developed patches, and documented key performance indicators (KPIs) pre- and post-upgrade for lab. In keeping with business and regulatory guidance, I conducted project governance/reporting reviews; including Project Financials, Schedule, Issues, Risks, Action Items, and Next Steps in accordance with Regional and Corporate PMO guidelines, which I then presented program performance monthly to Chief Operating Office of Customer Unit for programs. Partnering with the Director of New Sales Development, we brought innovative technology solutions to a U.S. wireless provider’s lab to evaluate feasibility of solutions, developed cost benefit analyses, and the attractiveness of product offering based on the wireless providers long and short-term business goals.