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Work Background
Ooredoo GroupGroup Strategy
Aug. 2025Doha, Qatar
kloeckner.i GmbHChief Executive Officer KCI
Oct. 2023Germany
kloeckner.i GmbHGVP Design,Solution & Delivery
Nov. 2022 - Oct. 2023Berlin, GermanySolutions Design and Delivery: Lead and direct the delivery of innovative solutions across product platforms, e-commerce, and customer platforms, ensuring top-notch quality and user experience.
Global Team Leadership: Manage and inspire large, global teams of developers, fostering a collaborative and high-performance culture to achieve organizational objectives.
Platform Expertise: Oversee a comprehensive range of platforms, including ERP systems such as SAP, Oracle, and Dynamics, as well as HR and procurement applications.
Data-Driven Excellence: Drive data analytics and insights to influence strategic decision-making and optimize business processes. Assume accountability for master data management to ensure data accuracy and integrity.
Tech Strategy and Sustainability: Shape and execute strategic technology plans, emphasizing sustainability practices and leveraging modern tools and trends.
UX/UI Optimization: Champion outstanding user experiences and user interfaces, elevating the brand's digital presence and customer satisfaction.
E-commerce and Product Management: Lead e-commerce platform initiatives and oversee the product management lifecycle, driving innovation and market competitiveness.
Vendor Management: Collaborate with outsourced vendors to ensure top-tier application support, fostering effective relationships and results.
Data Science and Machine Learning: Foster innovation in data science, analytics, and machine learning, harnessing their potential to gain insights and optimize processes.
Experience and Qualifications: Proven track record as a C-level executive or senior leader with exceptional experience in solutions design, delivery, and managing large global teams.
Expertise in a wide range of platforms and applications, including ERP systems (SAP, Oracle, Dynamics), e-commerce, HR, and procurement systems.
Strong background in data analytics.
GfKVice President Portfolio Management
Nov. 2020 - Oct. 2023Nuremberg, Bavaria, Germany
Penta Investments , FEGGroup Head of PPMO
Apr. 2019 - Nov. 2020Prague, The Capital, Czech RepublicWorking directly with the CEO leading the PMO implementation for a business wide transformation. Creating a centralised team, of programme professionals, to deliver key strategic programmes. Advising and working with the directorate to define and launch the digital strategy and transformation programme and the 5-year roadmap. Founded PMO and Process Team, including governance framework, embracing, agile, waterfall and hybrid methodologies.
Delivered Product Roadmap, according to requirement and to timeline, we increased the delivery capacity by 80%. Contributing to the growth of revenue.
implementing standards and methodology for change programmes. Particular focus on leadership and programme management, including technical platform delivery, digital transformation, multi-channel strategy, digital/product development and go-to-market planning.
Leading M&A activity for purchase of partner companies, from due diligence to integration. We integrated a service provider, and absorbed both the systems and the staff.. Defined the strategy, roadmap and business plan for next 3-5 years.
Facilitated the vision, change milestones and strategy - including roadmap, cultural impacts and training.
Coaching the executives, board and management on change and digital adoption.
Defining the tasks/actions for improvement including marketing, tech architecture, skills and operating model.
Engaged to define ‘mobile first’ multi-channel sales strategy including approach and framework for development, implementation and ongoing governance. Led the development of a new venture for a different proposition in new channels with an innovative business model.
Led the engagement of business stakeholders to lead the change strategy. Defined and led change projects and ventures. Deliverables include a roadmap of change for multi-channel, propositions concepts, customer journey roadmaps, programme stakeholder map. Wrote the product development framework and governance process.
PLDTHead of PMO
Jan. 2016 - Nov. 2020PhilippinesIm a top-performing executive consistently sought out to re-engineer troubled projects. Managed PMO staff in a matrix reporting structure consisting of 45 Project Managers and an annual budget of $1 Billion. • Consistently delivered centralized and standard reports for financials, project updates, budgeting, for the board and key management steer co.
• Championed the establishment of demand management thus creating a single planning funnel for all business units to better plan the coming year. This resulted in better decision making.
• Leveraged initiative to develop gated governance model, to include, demand process, initiating, planning, execution, financial reporting, and closure. • Managed the technology demand team, to ensure all request are tracked through to technology demand endorsement, against budget.
Millicom (Tigo)Global Director PMO Millicom
Mar. 2012 - Dec. 2015Ghana/MiamiSpearheaded the establishment of a PMO supporting 6 African, 7 LATAM and 2 European Operations, delivering a single approach to project delivery, ensuring economies of scale, and standardizing the process of delivery, so results could be measured equally.
• Developed a PMO unit in every operation, designed to a standard and maintained framework, allowing for a Single Reporting Dashboard made available to everyone real-time, globally. Relied on power BI and EPM.
• Successfully managed the delivery of 3G and LTE rollout globally - with a forecasted and a predictive delivery model, ensuring CAPEX goals and targets met against budget.
• Developed and maintained a prioritized roadmap for every operation, measuring delivery against it, to help with a quarterly budget reforecast against priority, and capability.
Cell CCustomer Transformation Programme Manager
May. 2011 - Feb. 2012Johannesburg Area, South AfricaDesigned and developed a single plan to checkmate all key areas of the customer operations, to ensure full digital transformation and better customer management. Reporting to CMO, and Board.
• Balanced business and technology expertise to analyze business processes and data flow, track data inventories, classify risks and conduct privacy impact assessments. • Built a measurement framework and quality improvement plan for the outsourced operations ensuring a decrease in costs, and an increase in service levels for both customer and contractual KPIs.
Qtel GroupLaunch Director Virgin for Qtel
Mar. 2010 - May. 2011Doha, Qatar• Assembled a team of specialist to manage, key business areas, OPs, Sales, Retail, Marketing, Distribution, Brand, product development, logistics, online design and technical. Managed the operations and delivery outcomes for the team, ensuring it was on time and within budget.
• Delivered customer platform management, from requirement, support to build, SIT, UAT and Go live.
duTraining Manager/Start Up Consultant
Jan. 2006 - Aug. 2007Dubai, United Arab Emirates
OrangeHead of Customer Operations
Mar. 2001 - Dec. 2005BotswanaDevelop Training, Processes for Operations for International Operations. CRM development
OrangeHead of Customer Management
Jan. 2000 - Mar. 2001Malmo, Sweden/CopenhagenRFP Billing System Defined all operational processes
Vendor Selection
Call Centre Set Up
Recruit Operational teams
Derivco, Orange and DuOther Employment Summary
Aug. 1995 - Mar. 2010Durban Area, South Africa, Europe, Asia and Africa• Managed and built customer operations units in several counties, Thailand, Sweden, Botswana, South Africa and Dubai. • Prepared business cases for bid or acquisitions of companies, evaluating investment required, capability to deliver, risks and partner assessments. • Designed and Implemented core customer platforms, from requirements, build, testing to go live. Huawei, Amdocs, Siebel, Cisco, Remedy, and Comverse.
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