Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
HUNGRYHappiness Manager
Apr. 2024
HUNGRYClient Success Manager
Apr. 2024
SyncronCustomer Success Manager
Aug. 2022 - Apr. 2024RemoteAt Syncron, I have the privilege of guiding clients of various scales towards sustained success by actively facilitating value realization and ongoing product adoption. This approach has cultivated enduring partnerships and minimized customer turnover for the company.
AlbertSenior Escalation Specialist
Feb. 2019 - Aug. 2022Los Angeles, California, United StatesAt Albert, I streamlined customer service processes through cross-functional collaboration, created user-friendly support documentation, and excelled in clear customer communication. Additionally, I managed operational tasks, resolved software bugs, and handled highly escalated cases, including fraud detection, further enhancing support services overall.
NEOGOVCustomer Success Manager
Aug. 2017 - Feb. 2019El Segundo, CADuring my time at NEOGOV, I focused on guiding new clients through seamless onboarding and nurturing strong customer relationships. Additionally, I developed tailored success plans and actively gathered feedback to drive product improvements. My role revolved around ensuring customer success through effective onboarding, relationship management, and strategic planning.
Rush49Account Manager and Copywriter
Mar. 2016 - Aug. 2017El Segundo, CAIn a dual role at Rush49.com, I handled account management and copywriting:
Account Management:
Successfully managed client accounts, exceeding sales targets, prospected and onboarded new clients through targeted outreach, collaborated with sales reps, guiding the sales process
Copywriting:
Created compelling brand content for client web pages, ensured high-quality, deadline-driven content, leveraged sales skills and creative writing to boost client satisfaction and company growth.
OfficeTeamExecutive Assistant/Office Manager
Dec. 2015 - Mar. 2016Greater Los Angeles AreaAt OfficeTeam, I focused on enhancing executive efficiency and office operations. This involved streamlining daily tasks, managing calendars, and providing administrative support to boost productivity. Additionally, I ensured a secure office environment by screening visitors and maintaining strict privacy protocols, all contributing to organizational effectiveness.
W. L. Gore & AssociatesExecutive Assistant
Aug. 2014 - May. 2015Phoenix, Arizona AreaProvided comprehensive administrative support to executives and teams, managing tasks with professional judgment. Proficient in Office 365 calendar management and coordinated events, ensuring smooth execution. Handled departmental communications and complex presentations
SKY Renewable EnergyExecutive Assistant
Jan. 2014 - Nov. 2014Phoenix, ArizonaIn my past role as an Executive Assistant, I was tasked with managing the schedules and communications of key company executives. This involved prioritizing emails and phone calls, as well as gathering necessary documents for meetings and coordinating travel arrangements.
Mill Cue ClubBartender/Cocktail Server
Oct. 2011 - Nov. 2015Tempe, AZ
Intch is a Professional Networking App for the Future of WorkSee more people like Taylor on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1792444 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
374709 people
17
Assistant manager
15
Operations and project manager
17
Business Analyst