Manage a national portfolio across 19 markets, driving retention, satisfaction, and expansion with high-touch client visits in the
U.S. and Canada
• Partner with leadership and operations to resolve escalations, maintain strong client experience, and achieve a 95%+ renewal
rate
• Capture and deliver Voice of Customer insights and trend reports to guide account planning, market strategy, and product
feedback
• Identified and executed upsell and cross-sell opportunities that contributed to account growth and strengthened partnershipsMore...