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Work Background
Circle of Care, Sinai HealthFractional CIO
Apr. 2023 - Jun. 2023Toronto, Ontario, Canada
ConfidentialChief Information Officer
Jan. 2022Mississauga, Ontario, CanadaSpecialize in driving digital transformation and leveraging technology to achieve business goals. My expertise spans across IT strategy, cybersecurity, cloud computing, and data analytics. I am passionate about fostering innovation, enhancing operational efficiency, and leading cross-functional teams to deliver impactful results. Spearheaded the development and implementation of a comprehensive IT strategy that aligned with the company’s business objectives, resulting in a 30% increase in operational efficiency.
Led various teams of IT professionals in managing and optimizing the company’s IT infrastructure, including cloud migration, cybersecurity measures, and data management.
Successfully managed a budget of over twenty million dollars, ensuring cost-effective solutions and maximizing ROI on technology investments.
Collaborated with executive leadership to drive digital transformation initiatives, enhancing customer experience and streamlining business processes.
Lucide Technologies International Inc.Fractional Chief Information / Technology Officer
Nov. 2014Toronto, Ontario, CanadaSpearheaded mid and long-term strategic planning for technology alignment with business vision. Optimizing business processes, extracting costs for international entities;
Dixie Marble & Tile, Toronto ON (Manufacturing)
Bright Invest SARL., Morocco (Real Estate Development) PrivID (Toronto, Ontario) www.privid.co (ZKP)
Plumb Perfect (Toronto, Ontario) www.plumbperfect.ca
Texas Dow Employees Credit Union (Dallas, Texas)
ShoePoint Ltd. (Hamilton, ON)
Aqua Systems Ltd. (Mississauga, ON)
Double Life Enterprises LLC. (US)
Secret Nature Treasures Inc. (Brampton, ON) (mooi-organics.com)
Bright Brands Sarl. (Morocco) (www.mooi-cosmetics.com, www.mooi-cosmetics.ma) ► Prepared and presented the company's’ initial data strategy and plans, starting with a core definitions and standards mandate through to various stakeholders and cross-functional processes.
► Improved inventory accuracy by 42% and propelled employee confidence by 40%, generating a 30% increase in returning customers and a 40% uplift in retail in-store customer satisfaction.
► Contributed to a notable 20% online sales increase and 12% infrastructure cost decrease.
► Increased data accuracy and reporting timeliness by >30%, rapidly decreasing risk and bolstering accountability.
► Reviewed vendor design and implementation process, serving as the conduit between vendor and business, jointly working to streamline existing implementation processes.
► Instituted capacity planning for data growth and new SLA supported by customer service policy.
► Aligned the business with vendors for mid-and long-term planning to further reduce technology costs by 10% and elevate customer satisfaction to 83%.
► Directed and coached multiple vendors through design and implementation process from an SDLC perspective while championing and managing notable changes to the website for new online offerings.
► Contributed to a 20% sales increase from online engagement and reduced infrastructure costs by 27% in the first year.
Zurich Insurance Company Ltd.Head Investment Applications CoE North America
Jan. 2013 - Sep. 2014Bermuda► Reported directly to the CEO of investments
► Financial services experience
► Application architecture and software development lifecycle.
► Core technologies: DB2, MSSQL, iSeries, Windows, UNIX, BI, Java, CRM, DW, OLAP, SAP, BEx
► Key lead on various business technical initiatives for conversion from Camra to SAP
► Major contributor in the development and implementation of an international DR/BC site
► Tasked to provide best-in-class business applications to enable and improve efficiency of the business
► Negotiated strategic contracts and required agreements with vendors to deliver to agreed upon OLAs and SLAs
► Provided leadership, management, support, control & oversight for existing & new technology solutions
► Created strong relationships with internal and external business partners within North America
► Motivated, coached, trained and mentored staff enabling corporate performance measures
► Managed Investment systems, Trading systems, and Treasury Management systems
► Strong working knowledge of Project Management, Release Management, and Change Management
Capital G Bank LimitedVP Application Development & Support
Feb. 2009 - Dec. 2012Bermuda► Major contributor for the implementation of an international DR/BC site
► Instrumental in a new Fiserv banking software selection for multiple international locations including; Puerto Rico, Miami and Dominican Republic ► Stabilized and improved the performance of the existing Finacle banking system. Successfully automated various manual procedures saving the corporation approximately $80K per year
► Led successful the implementation of new financial system modules and reporting
► Negotiated strategic contracts and required agreements with service providers to deliver agreed services
► Provided leadership, management, support, control & oversight for existing & new technology solutions
► Tasked to ensure strong relationships with internal and external business partners
► Successfully motivated, coached, trained and mentored staff insuring all corporate performance measures were achieved
► Application architecture and software development lifecycle.
► Private banking, business banking, retail banking, and online banking.
Dundee Wealth Inc.Senior Manager - Application Development (restructuring)
Jan. 2007 - Dec. 2008Canada► Supervised activities related to production databases, datawarehouses, including; the acceptance and implementation of new or redeveloped systems from applications, ongoing maintenance, support and enhancement
► Application architecture and software development lifecycle.
► Established, planned and administered the annual budget, operational expenses, standards policies and goals for the IT department
► Successfully managed and mentored a professional team comprised of external and internal staff
► Trained employees on industry based standards, SDLC, and vendor technologies. Developed new performance evaluation process
► Prepared weekly, monthly and quarterly reports for senior management
► Developed requirements within the context of IT's framework and policies for Systems Development Methodology and Quality Assurance
► Built and maintained viable and mutually successful relationships with suppliers and vendors
► Managed successfully the delivery of all operational components, directly or through external service providers
► Prepared hiring specifications for new developers and interviewed candidates ► Led successful implementations for Charles River and Siebel
► Managed software development and testing. Defines future projects, resources, timelines and project costs
Teleperformance CanadaDirector - Information Technology (restructuring)
Jan. 2006 - Dec. 2007Canada► Successfully managed the IT department including software procurement and all data received from major corporate customers. Providing coaching and mentoring for a team of 30 Information Technology professionals
► Established, planned and administered the overall budget, operational expenses, standards policies and goals for the IT department
► Provided strategic and tactical planning, development, implementation, evaluation and coordination for all hardware, and software requirements
► Selected, retained and developed individuals in key positions and ensure that they receive regular performance feedback to continually improve and maximize their contribution
► Relationship management with all operational service providers, and all production application service providers
CIHIIT Operations Manager
Jan. 2005 - Dec. 2006Canada► Tasked with the responsibility for the entire IT department including software procurement and all data received from major corporate customers. Staff consisted of teams of twenty developers, database administrators and business analysts
► Directly involved in the creation of processes and procedure documents that are used by various departments North America wide
► Successfully managed projects through entire SDLC (RAD, JAD, RIP, SOA), including creating timely and thorough status reports
Lucide Technologies International IncSenior IT Manager / Partner
Jan. 2000 - Dec. 2005Canada► Managed a team of eight professional developers and applied a hands-on approach to develop, build, and implement changes into production
► Developed and implemented business rules around Order Entry, Credit Management, Inventory Management, Warehousing, Shipping and Receiving, Invoicing and Accounts Receivable
► Built and maintain viable relationship with suppliers and vendors i.e. SAP, BPCS, ADP, Great Plains, and VPNs Notable Projects include:
► Cott Corporation: Manufacturing CPG (SAP, ADP, Syntell, Financials, Budgeting and Employee Share Options Program) Print Production Group: Manufacturing (CPG)
► Destination Products International: Food Services (CPG)
► Road Runner Express Inc. ► Amdocs Canada (Billing Software)
DPISenior IT Consultant
Jan. 1999 - Dec. 2002
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