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Work Background
Implementation Manager
Bally’s CorporationImplementation Manager
May. 2023 - Oct. 2023Chicago, Illinois, United States• Managed all components of POS implementation for new Ballys Casino Chicago, including site survey and hardware deployment. • Conducted end-user and manager training, provided go-live support, and performed integration testing for various software. • Implemented risk analysis and mitigation strategies to ensure a successful POS system launch.
POS Admin
Bally’s CorporationPOS Admin
Jan. 2020 - Dec. 2024United States• Managed daily POS configuration for five properties, ensuring seamless operations. • Supported new restaurant and bar openings with POS implementations, optimizing efficiency. • Conducted audits of POS databases and implemented best practice standards for improved performance.
Implementation Manager
Caesars EntertainmentImplementation Manager
Aug. 2014 - May. 2023United States• Managed POS implementations for new Caesars Entertainment casino openings, ensuring adherence to enterprise standards. • Provided integration testing, end user and management training, go live support, and site surveys. • Collaborated with cross-functional teams to ensure successful implementation and seamless operations. Openings included properties in Baltimore, Las Vegas, Virginia and California.
POS Admin
Caesars EntertainmentPOS Admin
Apr. 2014 - Oct. 2023United States• Managed daily POS enterprise configuration for 38 properties in the casino portfolio. • Oversaw the opening of 112 new restaurants and casinos in 9 years. • Implemented efficient systems to streamline operations and enhance customer experience.
Implementation Manager
Hakkasan GroupImplementation Manager
Apr. 2012 - Dec. 2022United States• Managed POS implementations at top nightclubs and dayclubs like Hakkasan, Omnia, and Jewel, HQ nightclub and Beach Club ensuring seamless operations. • Oversaw new openings at prestigious venues like MGM and Caesars Palace, optimizing customer experience and revenue. • Collaborated with teams to execute successful implementations, showcasing strong project management and communication skills.
POS Admin
Hakkasan GroupPOS Admin
Feb. 2011 - Dec. 2022United States• Managed daily POS configuration requests for multiple night clubs, ensuring seamless operations. • Executed best practice enterprise database standards to optimize POS system performance. • Conducted annual audits of POS database to detect and prevent fraud, ensuring data integrity.
POS Admin
MGM Resorts InternationalPOS Admin
Jan. 2007 - Dec. 2013United States• Managed daily POS configuration needs for Mirage and Mandalay Bay casinos. • Oversaw POS implementations for 47 new restaurant, bar, and nightclub openings. • Conducted audits to ensure best practice database management.
Founder, Principal Consultant
Dynamic Minds ConsultingFounder, Principal Consultant
Dec. 2005Las Vegas, Nevada AreaHospitality technology professional services with emphasis on Point-of-Sale (POS) implementations and operational consulting. Services include System Selection, System Audits, Risk Management, End user Training, Competitive Analysis, Fraud Detection and Project Management. After 13 years of solely providing professional services, DMC will offer its first product offering in 2017. SSNAPP, a multiple winner and nominee for innovative loyalty and social software, will be integrated into DMC services. SSNAPP is the first digital loyalty and social media marketing tool to directly interface with POS transaction database providing a complete view of the guest journey for operators.
Senior Project Manager
InfoGenesisSenior Project Manager
Aug. 2002 - Nov. 2005Goleta, CAManagement of large-scale software implementations for Fortune 500 Accounts Opened nearly one-hundred new restaurants, nightclubs, hotels and casinos.
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