Jesse Harrison-Noonan - Business Operations Program Manager, Google Cloud

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Work Background

GoogleBusiness Operations Program Manager, Global Submarine Networks (Cloud)

May. 2025San Francisco Bay Area

GoogleSolutions Delivery Lead, Customer Interaction Management Solutions (Engineering)

Nov. 2021 - May. 2025San Diego, California, United States* Collect priorities for our roadmap with our partnerships working with 3P solution (Intellum) to enable greater learning outcomes and business results for Google Customer Support. *Partner with 3P manager and vendor teams to identify and document scalable workflows suitable for vendorization project scoping, execution, and management *Partner with internal and external technology and business teams to define business processes and associated system requirements. *Lead the implementation learning programs, configuration, maintenance & troubleshooting of learning tools based on business needs. *Ideate, launch, and scale solutions that improve operational efficiency, customer experience, and/or success metrics (e.g. cost savings, capacity planning, time savings). • Led cross-functional initiatives to streamline and automate Salesforce license provisioning across Google, aligning with a $980M+ enterprise agreement and ensuring compliance, cost efficiency, and operational scalability.

GoogleTechnical Infastructure Lead, Knowledge and Platforms (Google Technical Services)

Jul. 2016 - Feb. 2022Mountain View, California• Oversee product roadmap, strategy, design, and development for Google Ads platforms serving 4 Million users, including Skillshop (skillshop.withgoogle.com) and External knowledge base ( https://support.google.com/skillshop) • Led the deployment of Google Ads certifications ( 9 skill-based certifications across 22 locales) to an external training platform, with course content leading to a 57% confidence uplift. The project scope included authoring product requirements, development scoping, UI/UX strategy, QA and project management. • Drive vendorization strategy across learning management space, ensuring task optimization. Manage 8 vendors (onsite and remote) supporting 25 cross-functional teams across Google.

GoogleLearning Management System Administrator (gTech) (Artech Staffing Solutions)

Nov. 2015 - Jun. 2016Mountain View, CaliforniaAdministrate Global Intellum ExceedLMS instance for gCon 1:1 Agent Care, supporting 8K active 1:1 Agent Care customer support agents, administrator and Training Leads Build content shells for 150 high-profile Google Play eLearning courses and learning paths to date to date for products such as Nexus, Google Wallet and Android Pay. Serve as LMS support specialist through maintaining the LMS support site, escalating 10 high-impact issues/week to gTech Eng, Data and Tools teams and yielding 10% annual cost savings with solution-driven processes and BRD’s Provide learning metrics and assessment results on a scheduled basis to all internal and external stakeholders, increasing vendor reporting capacity by 10% since DOH Developed TVC onboarding through the TVC onboarding training guide (go/gconchecklist), now being used as an onboarding resource within 4 other orgs within GBO

Career InsidersTalent Sourcer (Remote)

Apr. 2015 - Aug. 2015San Francisco Bay AreaFinding the right candidate is the key to building a successful business and product. My drive to find the right candidate is unmatchable, and my organizational skills are a perfect compliment. My current role includes; • Source, evaluate and pipeline candidates through such platforms as LinkedIn, Google Boolean searching and personal network engagement. • Track sourced candidate's background activity live on Google Spreadsheets. • Strategize on tactile outreach based on Likert scale rankings in order to ensure strategic allocation of time and effort. • Identifying and pipelining passive clients through various digital sources for pivotal programmatic roles.

University of the Pacific School of DentistryAssistant Program Manager, Pacific Center for Special Care

Jul. 2012 - Nov. 2015San Francisco, CAAs Assistant Program Manger at Pacific Center, I advocate for affordable dental care nationwide via development of professional online training curriculums, national publications and awareness-raising on the importance of oral health to our daily lives. I specifically work on providing oral health care for all through: • Development: Designing Word Press webpages, managing web content and pushing out up-to-date news articles on national news sources on departmental projects. Overseeing iMovie production process for Youtube channel resulting in increased departmental web traffic. Designing national online instructional curriculums, including quizzes, modules, forums and evaluations for for state and federal organizations. • Managing: Virtually manage dental teams at virtual telehealth sites in 8 communities across California with 3,000 patients to assist in improving dental access across the United State. • Administrating: Scheduling daily appointments for teammates and supervisors via online room scheduling system and Google Calendar. Maintaining technology equipment inventory and checking in/out equipment in database. Creating and hosting GoToWebinars and GoToMeetings for groups of 20+ high-level professionals bi-monthly. • Educating: Coordinating and scheduling trainings for telehealth-enabled teams as well as offering email/phone troubleshooting to practitioners in the field on innovative technology and cloud-based software. Managing enrollment for various E-learning courses via cloud-based task management software. • Recruiting: Designing and implementing a unique credited internship experience that allows for post-bacheloreatte students to work on research impacting the future of oral health. • Evaluation: Creating custom bilingual survey protocols to asses patient satisfaction of community healthcare models resulting in a 30% survey return rate. Distributing the survey to populations in modalities that best met each individuals' unique needs.

AmericorpsPediatric Dental Coordinator (Native American Health Center)

Oct. 2011 - Jul. 2012San Francisco, California“Whatever affects one directly, affects all indirectly. I can never be what I ought to be until you are what you ought to be. This is the interrelated structure of reality.” — Martin Luther King, Jr. • Educated underserved bilingual populations in proper dental hygiene procedures and care • Recruited over 50% of Early Childhood Caries participants as part of Dentaquest oral health study. • Managed clients enrolled in MediCal and ensured that all eligible clients were enrolled in Medical • Developed and edited culturally and linguistically-sensitive oral hygiene education curriculum for Head Start programs in San Francisco

Saint Francis Children's CenterBilingual Service Coordinator

Sep. 2009 - Sep. 2011Greater Milwaukee Area• Advocated for families’ and children’s needs both in the community and within Saint Francis • Facilitated Medicaid services for 42 English and Spanish-Speaking clients on Medicaid waiver program • Communicated regularly with child’s team members to ensure coordinator of care • Monitored waiver services through regular contact to ensure growth and compliance with guidelines • Respond to crises that arise through immediate response procedures and proper documentation • Fostered a diverse classroom atmosphere through designing and teaching bi-weekly Spanish classes for children of varying cognitive abilities.

Children's Hospital of WisconsinIntern, Psychiatry and Behavioral Medicine Program

Jan. 2006 - May. 2008Greater Milwaukee Area• Scored and entered current assessments into Children's Hospital of Wisconsin Pyshciatric Database • Designed informational materials regarding mental health needs of children nationwide • Provided hospital guests with accurate and informative answer regarding hospital procedures and paperwork