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Work Background
Prospa.Customer Resolutions Technical Lead
Apr. 2022 - May. 2023Sydney, New South Wales, Australia• Zendesk and JIRA specialist
• Concept/ rollout R&R program “Prospa-lympics”
• Hackathon finalist, later Hackathon judge
Australian School of Self-DefenceMartial Arts Instructor
Jan. 2018 - Dec. 2020Sydney, AustraliaSenior instructor and business development manager covering digital marketing, brand refresh and market expansion.
Truck of the IrishOwner
Jan. 2015Sydney, AustraliaAccessible removals through social enterprise ☘️
Mission Providence Pty LtdWfD Facilitator
Jan. 2015 - Dec. 2017Sydney, AustraliaRecognised for my customised Google Mapping solution which I designed to tie in directly with our KPI framework and the businesses overall measures of success. It contains over 19,000 points of de-identified data, layered and packaged into a user-friendly interface.
StocklandContact Centre Manager
Jan. 2013 - Dec. 2015Developing measures of success that were transparent, authentic and organic; measures that provided a very real framework for making CARE (the corporate values) a tangible, visible foundation of our workflow. From this, I developed KPIs to match and a contact centre vision & mission statement to refine our individual identity within the company. Dreamtime.
Coca-Cola AmatilSales Specialist
Jan. 2012 - Dec. 2013Sydney, Australia• Managed existing accounts and vendors
• Core focus on achieving sales growth and optimising product at outlets
Flexigroup Limited ("FXL")Team Manager
Jan. 2006 - Dec. 2012Sydney, Australia• Team Lead for 34 agents across 3 teams
• Escalations, TIO Liaison and Resolution Specialist
• Operations Lead/ Cross-Business Support
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