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Work Background
Austin Pets Alive!Finance Coordinator
Sep. 2017 - Sep. 2019Austin, Texas AreaFinance Coordinator –Responsible for reporting on diverse streams of revenue while maintaining reconciliations of accounts. Development and implementation of cross-departmental process optimization. Communicate audits when inaccuracies are found. Development and implementation of tracking processes, leading a team across four positions virtually and in person. Construct and customize legal correspondence. Create communication and training tools for numerous teams. Communicate with adopters in delicate situations.
Lead Speaker Coordinator – American Pets Alive Conference: Organization and retention of contracts and presentation needs for multi-day national conference. Coordinate speakers during conference with up-to-date logistics.
Volunteer Facilitator – Palm Valley Animals Center during Crisis Response: Reviewed and optimized the volunteer structure and onboarding process. Created defined roles for lead volunteer positions. Developed and modified legal liability documentation.
Austin Animal CenterGroup Volunteer Coordinator
Aug. 2015 - Oct. 2017Austin, Texas AreaAdministrative Volunteer: Coordinated volunteers from on-boarding to mentorship. Communicated volunteers’ struggles/suggestions to appropriate department facilitators. Donations Coordinator: Developed a process of obtaining materials to create enrichment supplies from donated items from local community/businesses. Play Group Runner: Assisted the behavior team in assessing behavioral and handling requirements while escorting to and from play groups. Crisis Response: Coordinated incoming animals displaced by Hurricane Harvey, triage needs, and reconciled corresponding data. Developed and implemented a process, post crisis, to reunite animals and families, transportation to rescue organizations, and prep for adoption. Customer Service Representative: (June 2016 – November 2016): Respond to queries from the public. Research and communicate resources for residences in need and explain difficult decisions. Group Volunteer Coordinator: (November 2016 – June 2017): Coordinated and scheduled shelter needs with volunteer organizations/groups. Trained first time dog walkers, facilitated activities to create and distribute in-kennel enrichment, and provided comprehensive tours. Lead experienced dog handling groups in assisting the needs of the behavior team. Developed an SOP for safely navigating groups and animal interactions while the shelter is open the public.
District KitchenServer/Trainer
Aug. 2015 - Mar. 2016Serve in a fine dining atmosphere.
ColeWil.DataArtArtist & Design Assistant
Feb. 2013Design bespoke pieces of art through mixed media, but specializing in wood and glass creations. Refurbish furniture. Assist authors with writer’s block. Assist web designers and photographers with aesthetics and execution.
ColeWil.DataArtData Analyst/Systems Optimization Specialist
Feb. 2010Data analysis, competitive analysis, schedule streamlining, maintaining records, tax prep and write off assessments, bookkeeping, building customized libraries, research for authors, future planning, communication coaching, coordinating company/employee/management reviews, time management planning, employee engagement & enrichment, database maintenance, patient assistants, software comparisons, thrifting & procuring bespoke and antique finds, office design optimization
Nicole M. MilesFreelance Makeup Artist/Line Producer/Accountant
Oct. 2004 - Nov. 2013Bring characters to life with rich backgrounds. Spot continuity errors. Organize a shoot from start to finish. Provide accounting services on-set.
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