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Work Background
Independent Consultant | Governance & Operations AdvisoryFractional COO & Strategic Advisor | Startups & Scale-ups (Portfolio Role)
Nov. 2024Bangalore Urban, Karnataka, IndiaAdvise early-stage startups in healthtech and elder care services on operating models, governance, onboarding and scale-up strategies (B2B). Provide fractional leadership support in business process design, SOPs, scalable maturity roadmaps, and compliance alignment. Support M&A due diligence, integration readiness, and enterprise client acquisition initiatives.
ShellIRM - Sr Mgr-Strategy, Shell Performance & IT Controls Framework Management
Jan. 2020 - Oct. 2024
ShellHead of Controls and Compliance Monitoring
Apr. 2017 - Dec. 2020IT Controls and Compliance Monitoring, Compliance Assurance, Regulatory( SOX, Privacy) Attestation, GRC Onboarding (Archer - Metric Stream - ServiceNow
Information Risk Management - Secure Design and Validate - Compliance Focus & E2E Control Reviews
Supplier Assurance, External Audit - Reliance.
Controls - Robotic Automation and Standardisation, Continuous Controls Monitoring
Reporting and Analytics
PhilipsSenior Director - Information Security Risk Monitoring and Management
Jan. 2012 - Dec. 2015BangaloreEnterprise management role addressing programs for information security risks & industry best practices across all Philips business segments, markets/regions and enterprise functions. Key responsibilities: Lead all aspects of: - Assess and address information security maturity gaps, strategise Information security management
- Set-up enterprise information security program supported by policies, processes, tools, awareness & learning,and deployment.
- Build `Enterprise Risk Assessment’ capabilities, support Philips QMS & controls partnering with IT Quality, and enable `Compliance’ & strong `Governance'.
- Establish a Vendor Life Cycle Management Framework and operate a Third Party/Supplier Risk Program (over a Philips vendor landscape with multi-billion $ spend) to monitor & reduce risks, improve performance deliverables against contract.
- Set up and implement a program for High Risk Application Assurance & Business Continuity management
-Lay down and manage the financials/budgets for the Enterprise Information Security/Risk Program
Bank of AmericaVice President Operational Risk, BA Continuum Solutions Pvt. Ltd.
Jan. 2010 - Dec. 2012Span of influence in the role: All Business Functional Processes across 3 Major Lines of Business; *Hybrid Delivery with a Strategic Partner model engaging IT Vendor services for Technology Delivery Key Responsibilities: * Setup Function & Engagements with the Line of Business *Raise the profile of risk management within business/increase size and skill sets of the team
*Influence and bring Risk Culture into the Tech Delivery Operations DNA
*Enable the Operational Risk Framework &Compliance *Adapt to Industry Benchmark and Standards - using COBIT, COSO, ISO, Lean Sigma etc. *Perform Projects/LOB Risk Review & Assessments & Mitigation
*Strengthen Process and Controls *Score Card, Governance & Reporting
IBMGlobal Risk & Delivery Excellence Transformation & Project Launch Leader
Jul. 2007 - Aug. 2010Bangalore, IndiaInfluential role spanning GDC and address Global Delivery Excellence & Governance across Significant Client projects, and improve Global and India GDC Delivery Program, Information Security, Risk & Compliance. Responsibilities:
* Engage and mobilise dispersed Project teams for each Client Project, and perform Project Management Reviews for Large/Complex Projects impacting WW/Regional Revenue and Profitability : Solution to Delivery (Contract to SOW, Global DeliveryManagement)
* E2E Transformation for Delivery Excellence - Lead transformation of systems and processes & cultural outlook E2E-Full Life Cycle (Bid to Solution Assurance, to Contract to Delivery to Closure)
* Global Risk Program Deployment * Bring other GDCs/Regions up to speed on DE Programs to improve Project Management Deliverables * Improve resource Utilisation
* Global Collaborative Forums for Risk Managers & Project Managers & provide Training for Global Delivery Centers/PMs/RMs * Evangelise best practices, extend support for build, operate and transfer capabilities *Global Process & Tools deployment/enhancement * Prevent/Help recovery of troubled projects * Predictive Risk Analytics , Reporting & Governance
IBMHead of Business Controls /Quality, Training: Global Delivery Centers
Jun. 2006 - Jul. 2007Bangalore, IndiaGlobal Delivery of IT Infrastructure Management Services :
Span of Influence: IBM Global Delivery Unit for Global IT Infrastructure Management with ~ 400 accounts, ~7000 employees
Key Responsibilities: Review the Global Delivery Operating Model and address transformation for effective delivery, Set Up the Function for Business Controls & Global Risk & Compliance Office for the Global Delivery Operations.
Business Process Reviews, Risk, QC, and Training. Build Robust Framework for Controls Get to Industry Best Practices – ISO certification, enable ITIL, GDC-SAS70 readiness
Enable Divisional Resource Capability Building through Skills Gap assessments, Training & Skill Balancing
IBM IndiaHead of Business Controls /Quality, Training: Global Delivery Centers
Jun. 2006 - Jul. 2007Bangalore, IndiaGlobal Delivery of IT Infrastructure Management Services : Span of Influence: IBM Global Delivery Unit for Global IT Infrastructure Management with ~ 400 accounts, ~7000 employees Key Responsibilities: Review the Global Delivery Operating Model and address transformation for effective delivery, Set Up the Function for Business Controls & Global Risk & Compliance Office for the Global Delivery Operations. Business Process Reviews, Risk, QC, and Training. Build Robust Framework for Controls Get to Industry Best Practices – ISO certification, enable ITIL, GDC-SAS70 readiness Enable Divisional Resource Capability Building through Skills Gap assessments, Training & Skill Balancing
IBMCountry Manager Business Controls & Customer Fulfilment Lead in Supply Chain Operations
May. 2004 - Jun. 2006Bangalore , India2004-2006: IBM Country Business Controls Operations Manager Span of Influence: All India Operations: 75000+ employees-7 Business Units & 50+ Unit & Functional Processes (Sales & Distribution, Strategic Outsourcing, BTO/BPO, Consulting, Sw & Research Labs, Global Delivery Centre for IT Infrastructure Services; Global Business Services for Application Management Services. Built a team of 12 Risk Managers and an extended team of 40 Line of BusinessManagers Key Responsibilities: * Scale Up the Function for *Monitoring & Governance to cater to the Rapid/Accelerated Growth * Sensitise/ bring Awareness on Key Controls suited for a rapid changing environment * Enhance Internal Controls & Risk Review Coverage. Risk reduction, Compliance & Satisfactory Audit results
* SOXImplementation, Quarterly SOX Certification & Reporting, Ext.Partner review & sign-offs
* Application Controls Assessment - 275+ apps coverage
* Acquisitions, Divestiture & Post Integration Efforts *Whistle Blowing & Investigations
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Others (prior): IBM Senior Manager Customer Fulfilment Operations: An O2C & Supply Chain Management Role for all of IBM India. Key Responsibilities: * Sourcing from Suppliers and IBM Plants * Set up Processes & Manage Operations E2E for O2C process & Supply Chain; Demand vs. Supply, Inventory Management, Order Scheduling, Billing & Despatch * Integration of Processes & Operations with ASEAN/AP Regions * Re-Engineering across 28 cross-functional areas. Key results involve 50% cycle time reduction, on-demand supply, inventory turns & AR optimisation, automation, improved customer satisfaction. * ISO9001 Certification O2C - Lead Implementation and was the Management Representative * IBM Plant in India: Manufacturing Operations setup
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