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Work Background
PC Support Technician II
Chugach Electric AssociationPC Support Technician II
Jul. 2024Anchorage, Alaska, United States
Desktop Engineer
TEKsystemsDesktop Engineer
Jul. 2023 - Jul. 2024Anchorage, Alaska, United States- Revamped Microsoft Deployment Toolkit server installation to include PowerShell Deployment extension, allowing the system imaging process to run through WebDAV/HTTPS, securing the system via certificates, and providing flexibility to image anywhere within the enterprise network - Improved software deployment process within PDQ Deploy framework by implementing new PowerShell based commands, by organizing folders to separate each department's software needs, and by utilizing PDQ Inventory to audit department PCs to check the correct deployments of department applications - Provides high level hardware/software troubleshooting when Tier 1 techs are unable to resolve issues - Coordinates with department heads to identify, acquire and prepare software that the department uses and needs. Ensures that current software are compatible with Windows 11.
Desktop Support Technician III
Alaska USADesktop Support Technician III
Sep. 2022 - Jul. 2023Anchorage, Alaska, United States° Obtain hardware and software requirements from users and prepare the hardware for deployments ° Configured desktops and laptops based on standard image using SCCM and Microsoft Endpoint Manager (Intune)
Information Systems Support Technician
ProvidenceInformation Systems Support Technician
Aug. 2021 - Sep. 2022Anchorage, Alaska, United StatesProvides user support in all aspects of information systems
Information Technology Technical Support
TEKsystemsInformation Technology Technical Support
Mar. 2020 - May. 2020Anchorage, AK, United StatesWorking on Windows 10 Migration and end user technical support.
Information Technology Team Lead
btyDENTAL Group, LLCInformation Technology Team Lead
Dec. 2019 - Mar. 2020Anchorage, Alaska AreaResponsible for company's IT Infrastracture managing a data center with 7 VMWare Virtualization servers, 2 centralized storage server, an Active Directory domain with 75 users and 185 workstations. Maintains and configures Dentrix Enterprise and Dexis Enterprise software products used by the company. I also maintain the company's network consisting of 15 Watchguard routers and different mix of switches such as Dell, HP, and Linksys. I'm also in charge of ensuring consistent up time of surveillance cameras across 15 different locations within the Anchorage city limits. Utilizes SyncroMSP Remote Monitoring and Management and TeamViewer software to provide Helpdesk remote support across the entire company including partner dental offices in Washington and California states. I also utilize Veeam Backup and Replication for the company's backup strategy.
Information Technology Assistant
btyDENTAL Group, LLCInformation Technology Assistant
Oct. 2018 - Dec. 2019Anchorage, Alaska Area
Janitorial Agent
Delta Global Services – Staffing, a Wholly-Owned Subsidiary of Delta Air LinesJanitorial Agent
Dec. 2017 - Oct. 2018Anchorage, Alaska
Administrative Assistant III
UPSAdministrative Assistant III
Oct. 2017 - Oct. 2018Anchorage, Alaska
Telephone Operator
United States Air ForceTelephone Operator
Feb. 2015 - Jan. 2016Anchorage, Alaska AreaProvide directory assistance for all Alaska military installations. Provide base locator services. Place, connects and terminates domestic and international calls for worldwide customers.
Guest Services
DIMOND CENTER HOTEL, LLCGuest Services
Oct. 2014 - Feb. 2015Anchorage, Alaska AreaNight Auditing, Guest check in/ check out. Airport shuttle driver.
Technical Sergeant
United States Air ForceTechnical Sergeant
Apr. 2002 - Sep. 2014
Night Auditor
Best Western InternationalNight Auditor
Dec. 2001 - Mar. 2002
Front Desk
Best Western InternationalFront Desk
Aug. 2001 - Dec. 2001
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