GILL LIVERMORE AUTO GROUPPlatform General Manager
Mar. 2024 - May. 2025• A profit and results-oriented General Manager with an extensive background and proven expertise in all aspects of the automotive dealership environment. Comprehensive knowledge of marketing, finance, fixed operations, and operations management. •Strategic thinker who can aggregate big data, analyze it, and break it down into relevant components, ultimately using the data to define KPIs and metrics to create a process that drives performance. • Adept at marketing and building a brand through traditional media, SEO, SEM, Social, Video, and grassroots channels. • A good strategist with an entrepreneurial spirit experienced in multi-franchise / multi-site environments; adept at defining strategic direction and devising/implementing policies to achieve long and short-term objectives. •Directly responsible for overall profit and loss in the dealership. Establishes business direction and oversees day-to-day operations. Identifies problems and introduces improved processes to achieve maximum return on investment. •Successful in both start-up operations and revitalizing existing business environments. Build various departments from ground level. Streamlines operations in existing business structures to ensure profitability. •Dramatically improves and maintains CSI through proactive, customer-oriented service management techniques with the ultimate goal of earning customers for life. •Skilled in recruiting, hiring, training, and motivating staff. Conducts comprehensive training sessions to ensure a high level of customer satisfaction. Provides feedback to improve overall performance — motivates by example.