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Work Background
Selling Rocky Mountain HomesTransaction Coordinator
May. 2017 - Sep. 2017Englewood
The Pregnancy PauseHome manager
Oct. 2016Argyle, Texas
Keller Williams Real EstateDirector of First Impressions
Mar. 2016 - May. 2017Park MeadowsManage relationships and communication between Keller Williams and our real estate agents.
Participate in providing excellent customer service to support retention.
Support the MCA in onboarding of new agents. Maintain the office and handle opening and closing each day. Manage the calendars for the MCA and the Team Leader
Dish NetworkAccount Manager/Operations Analyst II
Mar. 2013 - Jun. 2015 Manage relationships and communications between direct MDU property managers for half the country (roughly 200 properties).
Elicit contract renewals, terms and system upgrades for properties. Coordinate with DNS install managers and technicians to ensure all property maintenance issues are resolved.
Onboard newly contracted properties ensure property owners, managers and tenants have literature and contact information needed to utilize DISH services. Host property events that facilitate activations, increase marketing on property and generate revenue for commercial department.
Travel country wide to increase face time with property managers and further relationships with properties. Notable Contributions:
Hosted most successful property event, generating the most activations on the team, in 2013.
Obtained over 100% of activations expected for 2013.
Dish NetworkOperations Analyst
May. 2011 - Mar. 2013 Processed roughly 140 account changes, billing and activation requests per day, roughly 700 per week.
Developed and maintain strong business relationships with retailers, integrators, PCOs and customers.
Work well with Oracle, CSG, Dish PROMO, Sales Force and Central Systems.
Played a key role in managing Pay-Per-View events and day-to-day customer needs.
Efficiently oversee hundreds of individual Bulk and public/private accounts.
Managed all government contracts, quotes and renewals. Notable Contributions:
Worked on WSAC project, contacting customers, informing them of their options and making the transition of closing the company as smooth as possible.
EYETOPIA EYE CAREFront Desk Coordinator
Jun. 2010 - Apr. 2011Respond to roughly 75 phone calls per day, generating an average of 10 new patients and $1K revenue per week. Develop and maintain strong business relationships with manufacturing laboratories for both contact lenses and prescription glasses. Assume full responsibility in dealing with insurance companies to validate patients' insurance coverage for both medical and vision. Organize and coordinate schedule for the entire practice. Play a key role in managing contact lens orders, prescription verifications, and day-to-day patient needs.
Efficiently oversee a hundreds of individual patient accounts that established organization. Notable Contributions:
Remarkably reduced production time by 50% and significantly minimized scheduling conflicts by implementing a new process of distributing pre-appointment letters.
Earned a $150 bonus as an award for boosting sales of Cooper Vision Contacts.
BAYLOR MARKETING AND COMMUNICATIONSIntern
Sep. 2009 - Dec. 2009Assumed full responsibility in conducting interviews with several members of Baylor's faculty, staff, and alums in various schools and professions.
Analyzed and revised diversity of media in accordance with the Associated Press Stylebook Standard; this initiative provided the opportunity to improve and hone technical writing acumen. Notable Contributions:
Significantly improved interviewing skills and wrote eight student profiles published in Baylor's Gameday Magazine.
VANITY FASHION RETAILSales Associate 2007
Sep. 2007 - Oct. 2008Utilized retail sales knowledge and selling ability through excellent customer relations.
Provided expert assistance in organizing stocks and performing quality control of inventory.
Assumed full responsibility in overseeing the store operations and daily bank deposit. Notable Contributions:
Extremely decrease store shrinkage from 1.6% to .04% by providing proactive leadership to the team.
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