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Work Background
Wearnes SingaporeClient Relationship Executive
May. 2024Singapore, SingaporePartnered with the General Manager and department heads to improve ownership journeys and aftersales satisfaction. ● Designed and implemented onboarding guides and SOPs for sales concierge teams, ensuring consistent client engagement. ● Curated premium client experiences, including exclusive masterclasses, personalized handovers, and festive gifting. ● Spearheaded in-store experience improvements by sourcing professional artisans and creating tailored engagement programs. ● Planned and executed high-profile brand events with partners such as Moët Hennessy Diageo, Raffles Hotel, Bacha Coffee, and TWG. ● Oversaw yearly audits to ensure compliance with corporate policies and brand standards.
Wearnes SingaporeAftersales Client Relationship Executive /
Sep. 2023 - Mar. 2024Singapore, SingaporeLed and trained aftersales concierge teams, introducing SOPs to streamline service processes and onboarding. ● Managed client complaints, service recovery, and retention strategies, reducing red flags and improving loyalty. ● Directed service mobility operations, courtesy fleet management, and petty cash handling. ● Conducted staff hiring, performance reviews, and ongoing professional development. ● Strengthened professional ties with regional Principal (Asia Pacific) to align local operations with global standards. ● Involved in yearly audits to ensure compliance with corporate policies and brand standards.
Wearnes SingaporeAftersales Concierge
Aug. 2021 - Sep. 2022Singapore, SingaporeManaged service bookings, recall notifications, invoicing, and payment settlements. ● Delivered accurate repair estimates, boosting revenues while ensuring transparent communication. ● Achieved nine consecutive months of performance incentive targets and received direct customer commendations. ● Maintained compliance documentation for client interactions and legal requirements.
Komodo MotorsportsService Receptionist
Aug. 2019 - Apr. 2021Singapore, SingaporeCoordinated over 150 daily service appointments, ensuring smooth scheduling and service delivery. ● Supported cashiering, invoicing, and daily reconciliation for cash, credit, and insurance payments. ● Liaised with vendors and contractors for supply and equipment needs, resolving backorders efficiently. ● Improved client engagement with reminder calls, text messaging, and post-service follow-ups, increasing repeat visits. ● Streamlined customer service feedback and SOP documentation to enhance process consistency.
Amelie Nail SalonOwner & Manager
May. 2014 - May. 2018Singapore, SingaporeAchieved break-even in the first 3 months and sustained profitability by month 5. ● Hired, trained, and led 6 manicurists to achieve consistent monthly sales quotas. ● Marketed the shop through printed materials, visual merchandising, and social media. ● Successfully sold the shop for a profit.
International Medicure SuppliesOwner & Manager
Mar. 2014 - May. 2018Singapore, SingaporeObtained exclusive distributor rights from Revlon CND for Singapore through market research, price testing, and in-depth interviews with salon owners. ● Achieved 100 nail salon customers in 6 months. ● Trained and Certified by Revlon USA as an Education Ambassador for Singapore. ● Collaborated with HerWorld for a 250+ member event and created nail art for HerWorld photoshoots. ● Conducted workshops with Top to Toe Beauty School.
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