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Work Background
84.51˚Director Program Management - Commercial Technology
Aug. 2024 - Mar. 2025Acted as a key strategic partner to executive leadership, defining and advancing the long-term vision for a comprehensive product suite aligned with enterprise goals supporting The Kroger Co.
・Advised and led a cross-functional team of 5 Product Managers and 2 ADLs overseeing a portfolio of 20+ products across 15 teams in Commercial Shared Engineering and Enterprise Technology divisions, ensuring executive priorities were met through seamless coordination and alignment.
・Designed and implemented a centralized intake process to manage executive and stakeholder requests, reducing delivery timelines by 20% and enhancing resource allocation for high-priority initiatives.
・Collaborated with senior leaders to define and monitor quarterly OKRs, boosting product delivery efficiency by 15% by aligning teams on strategic objectives and mitigating risks.
・Prepared and delivered executive-level reports on initiative progress, roadmap status, and priority shifts, facilitating informed decision-making and maintaining alignment across diverse stakeholder groups.
84.51˚Product Director - Commercial Technology
Aug. 2024• Lead a cross-functional team of 5 Product Managers and 2 ADLs to manage a portfolio of 20+ products, ensuring seamless execution and alignment with business goals across 14 teams within the Commercial Shared Engineering and Enterprise Technology divisions.
• Spearheaded the implementation of a centralized work intake process, streamlining stakeholder request management and improving work delivery timelines by 20%.
• Define and track quarterly OKRs, resulting in a 15% increase in product delivery efficiency by aligning cross-functional teams on key priorities and objectives.
• Deliver regular, detailed progress reports to executive leadership, providing insights into strategic initiatives, product roadmap status, and priority changes, ensuring alignment across teams and stakeholders.
84.51˚Director Program Management - Commercial Shared Engineering
Apr. 2024 - Aug. 2024• Responsible for the product vision for 9 shared services teams; Database Technologies, API, DevPipelines, Observability & Hosting, Identity Mgmt, Enterprise Access, Tech Foundations, Cloud Engineering, and a design platform
• Led 3 Product Mangers, and 1 Agile Delivery Lead to work closely with their respective development teams to focus on outcomes, define customer problems, identify key metrics of success, and communicate the value of the work being delivered
• Defined ways of working, focused on work intake, with our customers and stakeholders to streamline requests, identify priorities, and set expectations on work delivery
• Provided regular, detailed reports to stakeholders and executive leadership team on roadmaps, work progress, and trends
84.51˚Product Director - Commercial Shared Engineering
Apr. 2024 - Aug. 2024▪ Responsible for the product vision for 9 shared services teams; Database Technologies, API Platform, DevPipelines, Observability & Hosting, Identity Mgmt, Enterprise Access, Tech Foundations, Cloud Engineering, and a design platform
▪ Led 3 Product Mangers, and 1 Agile Delivery Lead to work closely with their respective development teams to focus on outcomes, define customer problems, identify key metrics of success, and communicate the value of the work being delivered
▪ Defined ways of working, focused on work intake, with our customers and stakeholders to streamline requests, identify priorities, and set expectations on work delivery
▪ Provided regular, detailed reports to stakeholders and executive leadership team on roadmaps, work progress, and trends
84.51˚Director, Program Lead - DevSecOps
Jun. 2023 - Apr. 2024Served as a strategic liaison for executive teams in the Enterprise Capabilities department, aligning cross-functional efforts to drive operational excellence and business value.
・Guided developer teams in DevPipelines, Observability & Hosting, API Enablement, Identity Management, and Enterprise Access, collaborating with executives to develop roadmaps and OKRs while ensuring alignment with Commercial Platform and Engineering stakeholders.
・Led process optimization efforts that enhanced communications, documentation, and operations, increasing team efficiency by 75% and accelerating delivery of executive-sponsored projects.
・Partnered with C-level leaders to articulate strategic initiatives, resolve roadblocks, and foster cross-team collaboration, resulting in on-time delivery of critical business priorities.
WayfairDirector - Technology Project Management
Mar. 2022 - Jan. 2023Boston, Massachusetts, United StatesBuilt and directed the Project Management Center of Excellence (PMO), creating multi-year strategies and agile frameworks to govern high-priority programs and deliver business-critical outcomes.
・Led a PMO team of 15+ in executing 30+ quarterly initiatives, delivering scalable SaaS, PaaS, and domain solutions supporting $12B in revenue, with rigorous portfolio management and resource allocation.
・Achieved 90% on-time completion across 67 projects in 2022, generating $150M in savings and a Team NPS of 88.7 through standardized PMO processes and performance tracking.
・Partnered with CTO and executive leadership in bi-annual planning, prioritizing top 10 initiatives, aligning budgets, and providing PMO oversight for visibility, risk mitigation, and successful delivery.
・Founded the Wayfair Project Community for 100+ managers, establishing governance models, tool standards, and training programs to elevate PMO best practices and collaboration.
・Promoted a culture of innovation and safety, achieving a Manager NPS of 60, while leading PMO contributions to Director LEAD, DEI Council, and Gender Diversity in Tech initiatives. Leadership development: Director LEAD, DEI Council, Gender Diversity in Tech lead, Tech dept onboarding improvements, Grace Hopper, Mass Women’s Conference.
WayfairAssociate Director - Engineering Project Management
Oct. 2019 - Mar. 2022Greater Boston AreaScaled the engineering PMO from 5 to 17 members (including 2 managers and 2 co-ops; Manager NPS: 67), overseeing 25+ quarterly programs to support 3,000 engineers with efficient, scalable solutions.
・Managed an average of 55 annual projects with 85% on-time completion and Team NPS of 85.71, including the $30M-saving Data Center Cloud Migration completed in 16 months via PMO governance.
・Developed an 18-month PMO strategy to enhance services, fostering efficient program collaboration and faster value delivery to customers through standardized methodologies.
・Formalized bi-annual planning with SWOT analysis and OKRs, monitoring progress every 6 weeks to achieve 90% completion rates and align with enterprise goals.
・Created a PMO service catalog for flexible stakeholder support, enabling lean operations while addressing all program needs through resource optimization.
・Built scalable hiring and performance processes, including competency models, job families, and behavior standards, to strengthen the PMO function and team capabilities. Development: LSIP Program, DEI Council, Gender Diversity in Tech, Women@Work, Grace Hopper.
WayfairSenior Project Manager - Engineering Project Manager
Jan. 2015 - Sep. 2019Greater Boston AreaDirected complex programs and established the IT Strategy Builds team within the PMO framework, managing 20+ annual infrastructure builds with 80%+ on-time rates, leading to IT department integration.
・Post-spin-off, restructured and centralized a team of 5 technical managers, driving quarterly roadmaps and program execution for 500 engineers under PMO standards.
・Oversaw a portfolio of 15+ enterprise programs across infrastructure, automation, cloud, storage, distribution, manufacturing, service management, and process improvements.
・Led 12 strategic programs, including Order Scaling for Data Shards and Holiday Prep Planning, applying PMO best practices for risk management and stakeholder alignment. Leadership development: WF Women in Tech, WF Women@Work, WF Mentor Lunch Program, Grace Hopper, INBOUND.
WayfairAssistant Manager - Business Development/Partner Sales & Operation
Oct. 2012 - Jan. 2015Greater Boston Area• Managed daily operations and identified revenue growth opportunities across Rakuten, Best Buy, Tesco, Staples, and Kohl’s marketplace partnerships, driving accounts that contributed to 15% of the company’s total revenue at the time.
• Troubleshooted technical issues with engineering team and aligned tech resources to high value projects
• Supervised the training and development of co-ops to prioritize their work and improve their professional experience
Sail Newport420 Sailing Coach
Jun. 2009 - Aug. 2010Newport, Rhode IslandSummers 2009 & 2010 - Significant role in leading and marketing the Brenton Cove Racing Program brand as a top competitive team within the Narragansett Bay and Southern Mass sailing circuits. Coached 22 teenagers (of varying abilities) to improve their competitive sailing competencies, resulting in 2-3 boats ranking consistently among the top 15 at regional regattas.
Duxbury Bay Maritime SchoolCo-Director of Junior Sailing Program
Jun. 2008 - Aug. 2008Duxbury, MADirected the third-largest community junior sailing program in the country while concurrently coaching the Optimist race team.
J.McLaughlinSupervisor of J.McLaughlin
Nov. 2006 - Aug. 2012• Oversaw daily store operations, including hiring, scheduling, training, merchandising, loss prevention, team leadership, and customer service, ensuring seamless store performance.
• Consistently exceeded sales targets by 5-10%, earning an additional 5% commission through exceptional sales performance and customer engagement.
• Managed operations across multiple locations: Hingham & Osterville, MA; Newport, RI; Charleston & Kiawah, SC, demonstrating adaptability and strong multi-site leadership.
Duxbury Bay Maritime SchoolHead Optimist Sailing Coach
Jun. 2006 - Aug. 2008Duxbury, MASummers 2006, 2007, 2008 - Coached the DBMS Opti Race Team (12 children ages 10-13), of varying abilities, as a top competitive team within the Southern Mass sailing circuit. Consistently had 2-3 boats ranking among the top 10 at regional regattas.
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