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Work Background
YWC RV Mobile RepairOffice/Customer Service Manager
Apr. 2025 - Sep. 2025Bloomington, Indiana, United StatesShort-term position to help get this small business organized and running smoothly—fast. Managed daily operations, coordinate customer communications, and streamline processes to reduce chaos and keep things on track. Bridged the gap during a busy period and ensured everything was set to run like clockwork for the owners to continue operating optimally. Managed day-to-day office operations and maintain organized workflows Oversee customer service interactions, ensuring prompt, friendly, and effective communication Coordinate schedules, meetings, and customers. Implement systems and processes that improve efficiency and reduce chaos Handled vendor relationships, ordering, and office supplies Support bookkeeping and record-keeping to maintain accurate business data Collaborated and helped troubleshoot operational challenges with a proactive mindset
Hoffmeister Bookkeeping LLCBookkeeper
Jan. 2025Bloomington, Indiana, United StatesLet’s be honest: most business owners didn’t start their company to stare at spreadsheets or sort through receipts. Messy books, late nights, and financial guesswork can keep entrepreneurs stuck. That’s why I do what I do. Whether you need help cleaning up messy books, catching up for tax season, or looking to better understand your numbers — we'll provide judgement free clarity. How we help you: ✅ Bookkeeping cleanup & catch-up ✅ Monthly bookkeeping & reporting ✅ Profit optimization through actionable insights ✅ Tax-ready books & CPA collaboration Let me be will be your behind-the-scenes partner — the one who keeps your financial house in order so you can focus on doing what you love (without stressing about taxes, cash flow, or confusing reports). If your books are a bit of a mess, or if you just wish your numbers made more sense — I’ve got you. Let’s turn chaos into clarity, and turn your numbers into tools for growth.
Back The Line, Monroe County 501(c)(3)President
Jan. 2024United StatesI wear many hats (and probably a few capes) leading a grassroots nonprofit. I oversee strategy, operations, fundraising, and everything in between. Key Responsibilities: - Build meaningful relationships through community outreach — partnering with local leaders, and fellow change makers to turn good intentions into real impact. - The face (and sometimes the megaphone) of the organization at events, town halls, and community forums. - Grant writing — researched, write, and have won funding that keeps our programs thriving. - Lead board meetings with clarity, and pursue. Ensure alignment on goals, governance, and growth. - Plan community events and fundraisers that bring in dollars and make people care — increased donor and volunteer engagement. - Developed creative donor acquisition strategies that grew our supporter base. - Recruit, rally and work alongside our volunteer teams who show up, pitch in and make things happen.
ComcastCustomer Experience Specialist/ Customer Experience Supervisor
Oct. 2005 - May. 2025United States20 Years of Customer Experience & Team Leadership I spent two decades growing my career in customer service — starting on the front lines and moving into leadership, where I had the privilege of supporting both customers and the teams who serve them. My role was all about creating a smooth, positive experience — whether that meant solving complex customer issues, coaching team members, or streamlining processes behind the scenes. What I brought to the table: - Solved high-volume customer issues with empathy, speed, and professionalism - Supervised and mentored service teams, helping team members grow and hit their goals - Helped with process improvements to increase efficiency and customer satisfaction - Acted as a go-to for cross-functional support and issue escalation -Navigated fast-paced environments with a calm, solutions-first approach This experience taught me how to stay calm under pressure, lead with empathy, and always look for ways to improve both the customer experience and internal operations.
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