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Work Background
Niterra North America, Inc.National Sales Specialist
Jul. 2023Advance Auto Parts
Niterra North America, Inc.Key Account Manager
Jun. 2019Florida
NGK Spark Plugs (U.S.A.), Inc.Key Account Manager
Jun. 2019Florida
N.A. Williams CompanyRegional Sales Manager, South Florida Region
Jan. 2018 - Dec. 2019South Florida Answered customer questions, assessed needs, and educated customers on offered products. Met with purchasers and owners of companies to increase inventory and new manufacturer lines. Planned and facilitated sales meetings to discuss new product offerings. Acted as SME on products offered to retail and wholesale customers. Administered warranties. Resolved customer service issues with expedience. Supported inventory increases and decreases to accommodate customer needs.
• Instituted strategic sales and planning methods to meet monthly and quarterly sales targets.
• Supervised regional accounts with $50MM in annual revenue.
• Represented manufacturers in South Florida.
• Participated in industry sales tradeshows.
Advance Auto PartsTerritory Sales Manager
Jan. 2015 - Dec. 2018Pembroke Pines, FLDirected commercial store operations. Maintained product knowledge to properly assess customer needs and suggest correct products. Instituted strategic sales methods to consistently meet monthly and quarterly tool and equipment sales targets. Managed warranty issues. Administered accounts payable and accounts receivable. Conducted monthly conference calls with store teams to discuss sales results and recommend improvement strategies. Resolved customer service issues and ensured customer satisfaction. • Supervised and positively boosted a territory with an annual revenue of $4.8MM, 5 stores, and 20 employees.
• Capitalized on strong leadership ability to maximize sales and profits.
• Bridged gaps and fostered strong relationships between customers and store teams.
BridgestoneInside Sales Representative
Jan. 2013 - Dec. 2015Pompano Beach, FLFulfilled key role in managing customer orders. Administered accounts receivable. Acted as SME on products offered to customers. Fielded incoming phone calls. Completed customer returns.
• Successfully maintained sales benchmarks for the branch.
Firestone Complete Auto CareService Manager
Jan. 2012 - Dec. 2013Pembroke Pines, FLManaged tire warranty issues and adjustments. Supervised warehouse receiving of tire and automotive parts inventory.
• Conducted monthly tire sales meetings.
• Notably achieved monthly unit goals and service sales.
Firestone Complete Auto CareLoss Prevention Coordinator
Jan. 2011 - Dec. 2013Pembroke Pines, FL
Firestone Complete Auto CareService Advisor
Jan. 2011 - Dec. 2012Davie, FLProvided quality support to attain set sales and service goals. Accurately processed vendor accounts receivables. Delivered top quality customer service. Held accountability for pricing and estimating service tickets.
The Sports AuthorityFrontline Customer Service Representative
Jan. 2009 - Dec. 2011South Miami, FLResponsible for achieving sales goals. Actively engaged in customer assistance on a daily basis.
• Participated in daily management operations including staff scheduling, returns/exchanges, and cash drawer reconciliation.
Niterra North America, Inc.
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