YapamaChief Operating Officer
Nov. 2020 - Jun. 2023Luanda, AngolaI led company-wide operations at Yapama Angola, part of the Mitrelli Group, overseeing procurement, logistics, and customer service. In this role, I implemented KPI dashboards, enhanced supply chain performance, and introduced a new CRM system, increasing client retention by 20%. I also led vendor negotiations with international suppliers, achieving 15% cost savings and boosting external manufacturing agility. My leadership directly supported business continuity and scalable growth. I established strategic distribution partnerships in diagnostics, imaging, and medical devices, enabling high-quality health solutions across Africa. I managed a multidisciplinary team of 30+, leading cross-functional initiatives across procurement, logistics, customer service, and engineering. Key contributions:
• Led all aspects of operational activities, including supply chain, procurement, inventory management, and cross-site support
• Oversaw cross-functional teams to successfully deliver complex process improvement projects
• Strengthened supplier relationships, improving delivery performance and achieving cost savings
• Introduced structured operational planning to support product rollout, project execution, and strategic growth
• Managed multidisciplinary systems and support departments across technical and commercial areas