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Work Background
Coeus Consulting LimitedAssociate Principal Consultant
Jul. 2013 - Jul. 2021London, United KingdomI am successful Interim manager across a broad number of senior Director and CxO appointments, as well conducting a range of challenging consultancy engagements centred around IT transformation programmes (especially in Vendor Sourcing). Some examples within last two years include…
1. I was a successful interim CIO role for a world-renowned Professional Accountancy Body. 2. I was in charge of with stabilising a failing IT function and re-establishing core principles and dramatically improving the quality of engagement with the business. 3. I provided a clear specification of the role and person characteristics required to be successful in the longer term. 4. I lead comprehensive vendor programmes for global FMCG based in London to increase quality of service and improved value for money. 5. I reduce costs by working with vendors on pricing, which led to a significant savings of 40%.
Emerak Consulting Services LimitedExecutive Director
Jul. 2010Reading, United KingdomI was recognised as a trouble-shooter who can resolve issues through investigation and solution generation. I thrive in working with clients to continuously improve business performance through several roles due to dedication and industry acumen. This was often achieved through effective facilitation of various group to develop better business processes and improved business outcomes.
I delivered the smooth transition from single supplier of IT Services to a global pharmaceutical to multi-supplier “eco-system” with a focus around the effective governance of all suppliers across all the critical ITSM processes and operational performance. I contributed to a cohesive workflow by collaborating with the SVP of supply chain to formalise a strategy to mitigate poorer performing suppliers.
GlaxoSmithKlineSenior Business Analyst
Feb. 1998 - Jul. 2010GlobalI delivered IT solutions to emerging business challenges as well as tasked with revitalising programmes to ensure effectiveness for manufacturing and supply chains on a global scale employing inventive solutions. I was recognised by the award of multiple “President Awards”. I slashed costs by closely analysing processes, operational waste and related expenses that ensured ongoing viability. I spearheaded notable change and improvement to business strategies through integration of new programmes and enhanced operational systems to remove risks of non-compliance that carried substantial reputational risk. I mentored the development of graduate students whom are now holding senior-level positions across a wide range of industries
Examples being complex projects such as:
• I led the IT stream within Global Air Logistics process that focused on removing operational complexity and outsourcing processes. • I held accountability for conducting global supply audits to ensure high quality supply of packaging materials and related business processes within regulatory environment
• I achieved a $15M savings through accurate cost modelling and market research.
Self EmployedManagement Consultant
Nov. 1996 - Feb. 1998Management Consultant successfully conducting a variety of time-sensitive consultancy engagements
Key Achievements
Conducted a due-diligence review for SME company acquisition of a telemarketing company
Developed a strategy paper for an American technology-based services company for expansion into UK and Europe
Conducted a number of engagements around the provision of customer services through automated and non-automated helpdesks - best practice, sizing and operational capacity planning, cost estimating
Marketing planning for a Computer Services organisation (hardware and software)
FedExCommercial Business Analyst
Jun. 1984 - Nov. 1996Lex Graduate Scheme entrant – transferred on acquisition to Fedex – promoted through Commercial Department ranks culminating in Sales Planning Manager EMEA Key Achievements
- Effectively managed a Sales Territory – modest growth achieved (3%) in a challenging business environment (1986) – demonstrating commitment to task, working with clients to increase volumes and negotiated price increases
- Promoted into Regional Sales Planning role – targeting, commissions scheme and short term incentive development drove national growth of 16% (1990) – demonstrating effective motivation
- Identified and promoted as youngest Senior Manager and selected to complete MBA whilst developing pan-European role in broadening (and harmonising) sales compensation schemes – demonstrated tact and empathy yet committed to objective in changing sales practices (e.g. Italy/Switzerland/Germany)
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