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Network Power<100 people
Roles
💰100%
Investor & VC
💸100%
Marketing
✔️100%
IT
Geos
Work Background
Blink, an Amazon CompanyTechnical Cs Associate, Blink
Oct. 2024United StatesProviding prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email Working with other customer support teams to ensure a consistent and high-quality level of support Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments Acting as an advocate for our customers by reporting and acting on observed areas for improvement Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience Assisting with customer communication during Blink’s critical launches and support events Working across the customer service spectrum to ensure a consistent and highest-quality level of support Developing detailed knowledge about specific product lines and features Driving projects that improve support-related processes Supporting Blink Subscription service
AppleTechnical Support Specialist
Sep. 2022 - Oct. 2024Dallas, Texas, United StatesTroubleshooted and diagnosed on iOS devices, Apple TV, Apple Watch, Beats, and other small devices and their accompanying software.
Explained the origins of technical issues using a deep understanding of hardware and software components.
Identified customer needs and presented product and service solutions.
Empathized with customers when technology was not working as expected and explained complex technical problems in an understandable manner.
Supported customers promptly while balancing priorities to achieve individual and team productivity goals.
Documented all pertinent user information and the nature of problems accurately in all supported systems.
Recorded all transactions accurately to maintain service and inventory part accuracy.
Developed product knowledge and researched required information using all available tools and resources.
AppleSales Specialist
Feb. 2020 - Sep. 2022Dallas, Texas, United States
AT&TMobile Event Exper
Nov. 2019 - Feb. 2020Miami/Fort Lauderdale y alrededores, Estados UnidosLead the outside sales effort for mobile event sales organization assets. Responsible for successfully maximizing sales and events, achieving sales objectives and revenue targets, and driving customer satisfaction.
AT&TAssistant Manager
Oct. 2018 - Oct. 2019Naples, FL, United StatesManage and develop a team using my retail knowledge and leadership abilities, coaching behaviors to improve the sales objectives and costumer services experience. Oversee all aspect involved in the daily operation of a retail store, assisting with merchandising and product launch to meed and exceed sales objectives.
AT&TRetail sales consultant
Oct. 2017 - Oct. 2018Fort myers Partner with management to develop and coach RSC around dashboard plus create new strategies. Collaborate with event expert to drive business back in to COR. Responsible for investigating discrepancies between inventory reports for over 2,000 items throughout our COR location.
Corretaje de segurosAnalista de seguros
Aug. 2013 - Nov. 2015Led a team of 5 analyst to produce 100,000 individual policies. Accountable for end to end management of summited product and services.
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