Requests
2
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Honest HealthDirector of Information Technology and Corporate Applications
Jun. 2023 - Aug. 2025➤ Reported to the CIO and led all IT Operations and Corporate Applications across the full lifecycle—project planning, implementation, go-live, support, and product roadmapping. Built the IT Operations & Corporate Applications dept. from the ground up and successfully improved organization efficiency and productivity, enhanced security, improved uptime and reliability, controlled cost and savings, increased SLA performance, implemented better decision making processes, improved user experience, and enabled innovation and long term sustainability. Managed a $5M budget and directed cross-functional teams including Desktop Support, Field Support, Helpdesk, Product Management, Network & Cloud Engineering (Azure/AWS), DevOps, SharePoint, Website Development, and Health Informatics. • Directed transition from legacy MSP to new MSP, leading 31 technical projects in under 6 months to solidify company's control of their infrastructure and corporate applications.
• Partnered with CISO to spearhead multiple IT Risk & Cybersecurity initiatives that dramatically improved the organization’s security posture by securing HiTrust certification, and implementing PIM, 1Password, KnowBe4, and MS Purview. • Implemented Athena EHR to assist field care management and billing responsibilities.
• Partnered with CISO and Compliance to author AI Charter and Policy so that org could setup guardrails to begin to utilize AI tools in the environment.
• Built IT career development paths including certs (ITIL, AWS, Azure, Atlassian) that would allow my team and other IT teams to plan for future training.
• Migrated, replaced, and optimized corporate applications to realize over $500K/yr in savings. • Implemented the Atlassian platform which allowed the org to consolidate service requests and issues for IT, Central Ops, Product, Legal, Compliance, Analytics, Performance, Finance, and HR teams as well as implement capacity planning, time tracking, portfolio management, and OKR tracking processes.
AssureCare LLCDirector, Product Support
Dec. 2020 - Feb. 2023Cincinnati, Ohio, United States➤ Responsible for creating and building out global product support arm of organization, remediating issues negatively impacting customer success and introducing processes to ensure client growth and retention. Reported directly to COO while providing leadership to 100+ onshore/offshore individuals, and responsible for $3MM budget. • Performed gap analysis with suggestions, moved clients to post-implementation Agile sprint deployments, and advocated for sustainable support mechanisms to avoid financial repercussions for SLA failures, saving over $500K annually.
• Partnered with CISO to spearhead multiple IT Risk & Cybersecurity initiatives that dramatically improved the organization’s security posture. • Led broader efficiency and productivity improvements by spearheading pilot programs to automate smoke and unit testing for client deployments.
• Introduced automated access requests to strengthen data governance, digitized monthly client reports within applications, and fast-tracked error alerts to operations and development teams by integrating automation technology.
• Key contributor in successful effort to migrate infrastructure and applications to MS Azure Cloud.
• Generated automated client experience framework and dashboards to track and trend client experience scores overtime.
• Built a 24/7/365 offshore command center/NOC to support and monitoring applications, Infrastructure, and ticketing. • Removed $145K annually in unnecessary and duplicative employee work hours by purchasing a bolt-on application for ServiceNow. • Developed a cross-functional team to discuss DevOps methodology as a grass-roots effort to change culture and foster continuous improvement.
• Improved collaboration between Application Development and Product Support by chairing regular team meetings and implementing the organization’s first tier 3 Application Development support group.
The Cincinnati Insurance CompaniesIT Resource Manager III
Mar. 2017 - Dec. 2020➤ Led a team of 40 IT operations staff and 37 developers in facilitating IT Infrastructure and App Development, successfully transitioning from solely an operations focus to team leadership and development. Responsible for $250K departmental training budget. • Defined strategy to reorganize and streamline the DevOps team, building an environment that enables cross-functional communication among development teams, IT Operations, and Governance to optimize efficiency.
• Transformed culture within IT group, working with key stakeholders and leading team to define DevOps and Agile practices while also leading an initiative to implement organizational change management (OCM) to align all teams around organizational goals.
• Directed team of IT leaders to create five-year strategic plan for DevOps implementation, which would result in increased efficiency and streamlined procedures across all teams
Xavier UniversityAdjunct Professor
Jan. 2017➤ I teach classes in the Health Services Administration graduate and undergraduate programs, including Healthcare IT Strategy, Healthcare Informatics, Healthcare Information Systems • Instructs using real-world experiences and helps to develop well-rounded IT leaders well-versed in the importance of culture, change, and collaboration.
Cincinnati Children'sCoordinator, IS Implementation | Project Manager
Nov. 2000 - Mar. 2017Cincinnati Area, KY➤ Began tenure as an IT consultant and was hired full-time to serve in several IT Operations roles that culminated into a role of strategic leadership over several organizational IT initiatives. Directed all aspects of strategic enterprise initiatives to improve organizational capabilities and elevate service levels. Steered large teams to success, identifying and nurturing talent and creating future leaders. • Implemented new processes and upgrade initiative projects, including HR PeopleSoft and various other software. • Led hospital-wide conversion to modernized technology with a $1.3MM ROI in year one. Collaborated with Telehealth Team and Microsoft to achieve operational efficiencies and utilized Agile methodology to lead a team of 30 to roll out new applications that delivered cost savings and new capabilities. • Managed a $600K, ten-member team project to implement and align a consolidated asset tracking system that brought efficiencies to satisfying JCAHO requirements, eliminating a disjointed department-by-department approach to tracking durable medical equipment, facilities management assets, and other resources. • Increased gift shop sales growth by 75% and improved profits by 92% by implementing technology that allowed hospital staff to use identification badges to make purchases that directly deducted funds from paychecks.
Intch is a Professional Networking App for the Future of WorkSee more people like Spencer on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1025955 people
17
Application Developer @ Nile27
16
Manager Solution Consulting @ Alkami Technology
16
Program Manager @ DISH Network
273318 people
16
Manager Solution Consulting @ Alkami Technology
20
IT Project Manager @ Innovos Consulting Group
17
Business Analyst