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Work Background
Cremation Care of GeorgiaGeneral Manager
May. 2015 - Aug. 2025Led daily operations to ensure efficient management of all departments. Oversaw inventory management to maintain adequate stock levels and reduce waste. Implemented training programs for new employees on company policies and procedures. Coordinated staff schedules to optimize workforce productivity and coverage. Managed vendor relationships to streamline procurement processes and negotiations. Facilitated team meetings to communicate goals, updates, and expectations effectively. Evaluated employee performance to identify areas for improvement and training needs. Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales. Resolved customer complaints quickly while maintaining high quality standards of service delivery. Trained employees on duties, policies and procedures. Created schedules and monitored payroll to remain within budget.
Gregory B. Levett & Sons Funeral Homes & CrematorySenior Director
Feb. 2008 - May. 2015Coordinated funeral services and memorial ceremonies for diverse families. Guided families through grief support and planning processes. Managed preparation and handling of deceased individuals with care. Assisted in arranging transportation for the deceased and family members. Ensured compliance with legal requirements and regulations in funeral services. Developed personalized tribute programs that honored individual lives. Organized and coordinated visitations, memorial services, graveside services, cremations, burials, entombments, and other related activities. Prepared funeral services by selecting caskets, urns, clothing, flowers, and other items according to family wishes. Assisted in writing obituaries for publication in newspapers or online directories. Developed marketing strategies designed to increase awareness about products offered by the business.
Rite-Aid PharmacyManager
Mar. 2007 - Feb. 2008Managed inventory levels to optimize medication availability and reduce waste. Supervised daily pharmacy operations to ensure compliance with regulations. Led staff training sessions on pharmaceutical protocols and customer service standards. Ordered supplies needed for pharmacy and kept tabs on inventory levels. Managed daily store operations to ensure smooth workflow and customer satisfaction. Analyzed sales reports to identify trends and adjust merchandising strategies accordingly. Conducted regular staff meetings to communicate updates and foster engagement.
Progressive InsuranceClaims Adjuster
Feb. 2004 - Aug. 2008Evaluated insurance claims for accuracy and compliance with policy guidelines. Investigated claims by reviewing reports, statements, and evidence provided. Managed claim files and maintained organized records for efficient processing. Collaborated with medical professionals to assess injury-related claims. Resolved disputes between claimants and the company through effective mediation techniques. Worked collaboratively with team members across multiple departments; identified areas where processes could be improved. Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims. Conducted witness interviews to assist claim information gathering process. Communicated with personnel and legal counsel on claims involving litigation. Interpreted insurance policy language to apply appropriate coverage. Coordinated with law enforcement and other agencies as needed for claims investigation. Contacted lien holders to acquire account and payoff information.
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