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Work Background
Talent Tree AgencyProgram Manager - Aperol Campari
Feb. 2024 - Apr. 2024Vail, Colorado, United States- Spearheaded the setup and design of visually appealing bar and event displays, ensuring brand alignment and customer engagement. - Delivered weekly activity reports supported by photo documentation, maintaining transparency and measurable outcomes. - Efficiently received and organized deliveries at multiple locations, including a dedicated storage unit. - Represented Aperol with professionalism, cultivating strong relationships with accounts to foster brand loyalty and growth. - Executed intercept campaigns and activations, directly engaging with consumers to boost awareness and sales. - Managed and organized a storage unit in Silverthorne, maintaining an accurate inventory tracker of POS materials. - Coordinated the transport of event assets, collaborating with site managers to ensure smooth setup and execution. - Fulfilled scheduling directives from Campari, ensuring seamless alignment with corporate objectives.
Doozy SolutionsTechnical Support Analyst
Aug. 2023 - Feb. 2024Denver, Colorado, United StatesAcquired a comprehensive knowledge of supported products - NetSuite and the Crafted ERP environment in order to effectively troubleshoot client issues Managed incoming ZenDesk tickets, triaged and escalated tickets to appropriate internal resources, and directly responded to clients in a professional, timely manner to maintain SLAs Provided customers with reference material to enable their ability to address issues and empower themselves with deeper knowledge of the Crafted and NetSuite environments Identified gaps in product documentation and improve Customer Success Center articles when appropriate Created strategies to develop internal training materials for Doozy employees and clients and assisted in Training Program Management Utilized Trello to organize the training materials development program and trained others on effective use of Trello for project management Investigated issues in customer accounts and recreate problems in test environments for
referral to Product and Development Partnered with Customer Success to follow established guidelines and provide additional
context obtained from closely working with users Recognized opportunities and referrals for the Account Management team
FareHarborAPI Connectivity Specialist
Apr. 2023 - Jul. 2023Denver, Colorado, United StatesProvided technical assistance and troubleshooting for customers utilizing API integrations, ensuring seamless integration and resolving any issues promptly. Collaborated with cross-functional teams in person and remotely via AirTable to identify and implement improvements to API documentation, resulting in enhanced user experience and reduced support requests. Conducted comprehensive API testing and validation, ensuring the accuracy and reliability of data transmitted through API integrations utilizing the Postman API service. Acted as a subject matter expert for API-related questions and concerns, delivering effective training sessions and providing ongoing support to internal teams and external clients. Utilized AirTable to track customer data and connectivity status Familiarity with Postman for troubleshooting API issues
SnapdocsProduct Operations Newsletter Editor
May. 2021 - Aug. 2022Denver, Colorado, United States
SnapdocsOperations Engagement Committee Lead
Apr. 2021 - Apr. 2023Denver, Colorado, United States
SnapdocsProduct Operations Specialist
Dec. 2020 - Apr. 2023Denver, Colorado, United States-Managed workflow of support ticket requests via Zendesk, Talkdesk, and Kustomer CRM platforms
-Examined current systems and monitor performance, reporting all concerns to the Development and Operations Teams
-Created an in-depth post-mortem of a product roll out that highlighted the inefficiencies of the training provided and gaps in training knowledge, which lead to improved training procedures and the assignment of a dedicated product specialist team to handle the quality control offerings to clients. -Manage bug reporting from Operations team, sending all necessary issues to the Development Team
-Communicate status updates with necessary parties
-Collaborate with Operations Leads to organize and prioritize feature requests -Maintain in-depth knowledge of all systems
-Support the Development team with testing when deployments are launched to ensure operations processes are not impacted
-Test and implement new features and / or systems
-Communicate feature requests to the Development Team
-Report on various metrics regarding technology speed and efficiency
-Complete tasks that require admin permissions in internal systems
-Troubleshoot technology bugs and develop approved work arounds when necessary
- Uploaded and processed loan documents set for digital (e-sign or hybrid) signings by performing a variety of workflow tasks and document processing including E-Note
- Monitored automated annotation work done by proprietary AI systems - Collected data and feedback from Lenders, Settlement Agents, and Consumers, for the Quality Assurance team
- Assisted with notary credential verification and hybrid markup/support Q2 2022 Leadership Development Program Zendesk, Talkdesk, Kustomer, Trello, Jira, Confluence, Sisense, Guru, Lessonly
Arapahoe Community CollegeTechnical Support Specialist
Jan. 2020 - Dec. 2020United StatesPart-time work study in multi-platform technical support for students, teachers, and faculty at the college technology desk.
Hop AlleyServer
May. 2018 - Oct. 2020Denver, Colorado, United StatesA Michelin Star restaurant in Denver, Colorado featuring elevated and authentic Chinese cuisine with craft cocktails and an elevated wine list.
Offered sophistacted, smooth, and efficient dinner service with wine pairings.
Trained server assistants on proper fine dining etiquette to support the servers, bartenders, and hosts during dinner service.
Offered guidance and support to the business on the implementation and use of the Toast point of sale (POS) systems.
Prohibition- A SpeakeasyBartender
Mar. 2017 - May. 2018Denver, Colorado, United States
LeafTech ConsultingTechnical Support Specialist
Jul. 2016 - Dec. 2016DenverResolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Provided Tier 1 IT support to non-technical internal users through desk side support services. Researched product and issue resolution tactics to address customer concerns. Documented support interactions for future reference.
Lucha CantinaTechnical Support Specialist
May. 2015 - Mar. 2017Littleton, Colorado, United StatesTechnical Support for all POS systems in a large restaurant. Managing the Breadcrumb/Upserve platform across 25 Ipads with backend management. Trainer and implementation wizard for all staff members.
Lucha CantinaAssistant Manager
May. 2015 - Mar. 2017Denver, Colorado, United States
Lucha CantinaBartender
May. 2015 - Mar. 2017Littleton, Colorado, United States
Lucha cantinaBartender
May. 2015 - Mar. 2017Littleton, Colorado, United States
The Stadium InnBartender
Dec. 2014 - Mar. 2017Denver, CO
Durango Rafting Company, LLCOffice Manager
Apr. 2014 - Sep. 2014Durango, Colorado, United StatesReservations and sales over phone, email, and in person for whitewater rafting trips. Guest check in and check out. Office management. Accounting of daily revenue. Employee record maintenance and compliance. Guide Assistant.
Wilhelmina DenverEvent Coordinator/ Brand Ambassador
Nov. 2009 - Jul. 2023Denver, Colorado, United StatesBrand Ambassador and experiential marketer, leveraging face to face communication to increase brand awareness and reach. Event coordinator, setting up and tearing down sets for events and coordinating people in their roles. Trained new Brand Ambassadors on effective experiential marketing techniques for fun, efficient, and successful promotions and on-premise sales techniques. Intimate events and large scale entertainment productions. Hospitality professional and event host.
Telluride SportsAssistant Manager
Oct. 2009 - Apr. 2010Telluride, Colorado, United States
Four Corners WhitewaterOffice Manager
May. 2007 - Sep. 2007Durango, Colorado, United StatesReservations and sales over phone, email, and in person for whitewater rafting trips. Guest check in and check out. Office management. Guide assistant.
Gardenswartz OutdoorsWeekend Manager
Sep. 2005 - May. 2007Durango, Colorado, United StatesRetail sales of outdoor equipment in both hard and soft goods. Consistently a top sales person. Training on technical goods such as back country skis and boot fitting. Lead team outings and trainings for activities such as avalanche safety, rescue, wilderness first aid and backpacking trips. People management.
Mountain Freakquencies ProductionsOwner/Operator
Jun. 2004United StatesEvent production company based in Denver, CO, specializing in both intimate and large-scale events across diverse venues, from established spaces to DIY setups. Expert in Project Management, overseeing all aspects of event production, from planning to execution. Skilled in Artist Management and Agency Relations, providing seamless coordination for performers and talent. Extensive experience in Tour Management and Travel Booking, ensuring smooth logistics for national and international events. Proven track record in Promotions, Social Media Marketing, and Experiential Marketing, with a focus on brand growth and audience engagement. Proficient in Graphic Design (Canva) to create visually compelling marketing materials for events and promotions. Technical expertise as a Sound and Lighting Technician, ensuring top-quality production for every event. Highly creative Costume Designer and Manager, overseeing wardrobe production and styling for performers and events. Represented top brands as a Brand Ambassador, building lasting relationships and amplifying brand visibility in various settings.
Diamond Circle MelodramaReservations and Sales
May. 2003 - Sep. 2005Durango, Colorado, United StatesReservations, ticket sales and box office work for a small independent theatre in Durango, Colorado. Office management and coordination.
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