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Work Background
Department of Housing, Local Government, Planning and Public WorksProject Officer
Dec. 2023 - Jun. 2025Brisbane, Queensland, AustraliaEnd to end creation and delivery of the new QBuild Reclassification Program. Manage the day-to-day activities surrounding this specific project including: * Consulting Tradespersons, Senior Managers, Regional Directors, Executive Directors, and the ADG in order to deliver a fair and equitable program to tradespersons throughout the company.
* Coordinator schedules with stakeholders to deliver outcomes by tight deadlines.
* Conducting tests on the project through pilot programs and phase programs.
* Provide recommendations to business improvement strategies during the project and implement once approved.
* Conduct post delivery evaluations through both qualitative and quantitative data gathered throughout the project and provide a final evaluation report from findings.
Industry Training ServicesLearning Facilitator
Feb. 2023Brisbane, Queensland, Australia- Deliver and assess SITHFAB021 Provide responsible service of alcohol via face-to-face delivery method.
- Deliver and assess RMLV courses in accordance with the QLD Liquor Act 1992 via face-to-face delivery method.
- Deliver and assess SITHGAM002 Provide Responsible Gambling Services via face-to-face delivery method.
- Provided flexible and innovative techniques in delivery as the cohort varies in industry experience levels and varied age groups. - Assurance of training resources for currency and compliance with the Australian Quality Training Framework. - Participation in validation and moderation sessions. - Review and create content in current and new resources in order to deliver the appropriate assessments to specific cohorts.
Commercial Licensing SpecialistsResearch Consultant
Jun. 2021Brisbane, Queensland, AustraliaCollect and analyse data on behalf of clients that apply for a Commercial Hotel Licence and/or a Gaming Machine Licence and write a Community Impact Statement for the client’s gaming and liquor authority in accordance with those states or territory liquor and gaming acts and regulations. This is conducted by;
- Preparing the clients request through project management strategies, namely through a project risk management assessment. - Conducting research in relation to qualitative and quantitative data relevant to the clients’ needs along with relevant liquor and/or gambling legislative requirements and guidelines for that particular state or territory.
- Liaise with community stakeholders in the proximity of the client, including residents, business owners and key advisors to gain a comprehensive overview of the community’s perspective regarding the clients’ request or proposal.
- Analysing the data collected through an empirical approach to gain an adequate understanding of the statistical data derived from the quantitative data and to validate or oppose these findings through qualitative research conducted via literature reviews.
- Applying the conceptual framework by separating the independent, moderate, and dependent variables within the data to determine the main areas of concern within the data.
- Advise on strategic harm mitigation recommendations for that particular licensee and/or clients’ needs in accordance with regulatory and legal obligations of the liquor and/or gaming machine acts for that particular state or territory.
- Strategic problem solving and provision of targeted recommendations.
- Write a high-level comprehensive Community Impact Assessment report on behalf of the client.
- Analytically respond to concerns raised by a clients’ state or territory liquor or gaming governing authority.
- Critically respond to the local councils that have raised concerns regarding a clients’ application.
Southern Cross UniversityMentor
Jan. 2020- Build a professional mentoring relationship with undergraduate students at Southern Cross University who are studying the unit ‘Professional Development’. - Assist with goal setting, specifically SMARTS goals with short-, medium- and long-term strategies that are realistic. - Listen to the needs and expectations of the mentee.
- Collaborate on career ideas, industry experiences and industry expectations. - Teach and advise the mentee how to make professional contacts and provide instructions where necessary. - Ask mentees probing questions to assist them to process and explore their ideas and options to either questions or concerns. - Provide constructive feedback where needed
Abra QLDVocational Trainer
Mar. 2019 - Sep. 2024Brisbane, Queensland, AustraliaDevelop, prepare, deliver and assess Certificate III in Hospitality and Certificate III in Retail using appropriate delivery plans including face-to-face, e-learning and digital. Provided flexible and innovative techniques in delivery as the cohort varied from tertiary education to completion of grade 8 level. Assurance of training resources for currency and compliance with the Australian Quality Training Framework. Develop, implement and maintain individual training plans to meet individual’s learning styles and skill levels. Participation in validation and moderation sessions.
LANCASTER BUSINESS SERVICES LIMITEDBusiness Consultant
Feb. 2014 - Oct. 2023Brisbane, Queensland, AustraliaDevelop and deliver customised non-accredited employee training programs that fit specific organisational needs and visions, covering three (3) core elements including Finance, Customer Service and Operations, delivered across a range of industries, however primarily hospitality and retail. One specific field of training related to delivering the information required for employees to be knowledgeable in their field, uphold quality assurance and deliver quality customer service systems and processes. Other client requests included: * Analysing current business processes and recommend strategies to streamline operations, reduce costs, and improve efficiency. * Developed strategies to enhance customer satisfaction, loyalty, and engagement. * Conducted research to understand market trends, customer preferences, and competitor strategies to help businesses stay competitive.
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