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Work Background
SavantaChief Technology Officer
Feb. 2024United KingdomResponsible for the Technology, Product and Data strategy. Revitalised the Technology team working practices; created the Product Management framework and introduced the Data strategy for Data as a Product
tombolaGroup Head of Engineering & Product
May. 2022 - Oct. 2023Sunderland, England, United KingdomIntegrated three divisions into a single technology team. Responsible for full SDLC of all tombola websites which provide services to 500,000 monthly users with peaks of 100,000 concurrent users. Developed a concise vision for the team, ensuring and maintaining low attrition.
• Steered top-performing AWS .NET technology & product team.
• Formulated a strategy to build Tombola's platform as a SAAS product available internally and to wider Flutter group.
• Directed 75 heads, modernised the lethargic software development culture to a multiple releases per day environment.
• Executed insights lead culture allowing product decisions at scale across 7 agile product teams.
• Promoted a use of cloud based AI and ML techniques to further advance limited existing business processes enhancing the customer experience.
tombolaHead of Engineering - International
Dec. 2019 - May. 2022Sunderland, United KingdomI oversaw operations for five overseas sites in Italy, Spain, Sweden, Denmark, and the Netherlands as the head of technology. I managed and improved all aspects of AWS .NET software built-in house. I enhanced the player’s (customer’s) experience by applying an evidence-based production innovation into practice.
• Turned around an underperforming team from delivering 2 games per annum to over 50 games in 2 years.
• Supervised 55 heads to execute complex technical operations and product delivery.
• Steered growth and development of international divisions, increasing 13% to 23% Tombola player base.
Vivid TravelChief Technology & Product Officer | Co-Founder
Jul. 2017 - Oct. 2020Guildford, United KingdomI was co-founder of the company and managed of all technology-related aspects. I expanded reach of organisation and hired personnel to improve technological workflow. I provided insightful solutions that empowered the customer team. I directed end-to-end technology operations through Salesforce, Azure, O365, Cloud telephony, and BI reports (PowerBI) using Kanban development methodology.
• Developed, managed, and ran an online travel agency, generating £6M in revenue in first year.
• Designed innovative CRM that achieved customer repeat rate by 10% in short span of one year.
dnata Travel GroupGroup Chief Technology Officer
May. 2015 - Jul. 2017London, England, United KingdomIn this job role, I was globally accountable for the technology enabling the $3 billion in B2C and B2B travel transactions each year. Active member of the Exec team. I created and oversaw the technology strategy's transformation, utilising the effective assets to stimulate the expansion of acquired businesses. I presented at yearly international conferences with technology partners, such as Avaya.
• Oversaw B2C & B2B product, deploying Travel Republic's technology into the wider group.
• Directed integration of 200 strong multi-cultural distributed technology team retaining domain knowledge.
• Conceptualised, designed and implemented additional development centres in Russia and India.
• Proceeded acquisition of Travel Republic moved to a group role overseeing further acquisitions.
Travel RepublicChief Technology & Product Officer - Travel Republic
May. 2007 - Jul. 2017London, United KingdomIn this job role I delivered much-needed services to expand the technology and product innovation departments of the 2007 Sunday Times Virgin Fast Track 100 winner from £100 million to £600 million in only four years. I promoted agile software development and a test-and-learn culture that lead the market.
• Fullfilled stakeholders' expectations and attained fast-track promotions from developer to CTO, replacing the original founder as the technology leader and chief product innovator.
• Spearheaded the commercial strategy through technology innovation with Commercial and Finance reporting to technology.
• Approached and recruited 80 technology heads in roles of developer, tester and product to create a world class technology team.
• Directed technology elements of the sale of the business to dnata travel group in 2011.
• Developed and implemented data science techniques such as ML to further optimise the customer journey improving conversion.
SFW LtdSenior Consultant
Jan. 1998 - Dec. 2007Woking, England, United Kingdom
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