Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
NetSuitePractice Manager
May. 2022PhilippinesManage a portfolio of over 30 projects simultaneously, serving as the project sponsor and primary point of contact for customer issues and concerns. Lead project teams in executing project plans, monitoring progress, and ensuring adherence to timelines and budgets. Provide strategic direction and guidance to project teams to achieve project objectives and deliverables effectively. Build and maintain strong client relationships to understand their needs and expectations, ensuring alignment with project outcomes. Ensure comprehensive project documentation and reporting to stakeholders, highlighting milestones, risks, and mitigation strategies. Identify opportunities to upsell additional modules and process areas beyond the original scope of the project. Conduct gap analysis to assess discrepancies between project scope and customer requirements. Collaborate with customers, Account Management Office (AMO), Sales, and project teams to ensure smooth project delivery. Oversee day-to-day operations of direct reports, including task assignment, workload management, and performance evaluations. Support professional development and training initiatives to enhance direct team members' skills and capabilities. Foster a collaborative and positive work environment, encouraging teamwork and employee engagement. Serve as a point of contact for team members, addressing concerns and facilitating effective communication. Provide ad hoc support to leadership through data analysis, leading data crunching activities to provide stakeholders with actionable insights for decision-making. This role requires strong leadership, project management skills, and the ability to manage multiple projects and teams effectively while maintaining strong client relationships and ensuring project success.
NetSuiteSenior Resource Manager
Sep. 2018 - Jun. 2022PhilippinesMonitor and manage over 400++ FTE across the Global Delivery Centers in Manila, India, and Latin America, assigning personnel to projects based on skills, experience, availability, and project budgets. Conduct capacity planning to ensure organizational resources meet the demands of upcoming projects. Lead the process of resource tracking and allocation across consulting engagements, ensuring consultants' capabilities align with customer needs to achieve business and customer satisfaction goals. Support Delivery Leads and Project Managers in ongoing resource management efforts. Facilitate communication and expectations between consultants, sales teams, project managers, and Senior Professional Services Leadership regarding service delivery to customers. Manage tools, data, and reporting related to resource management of Professional Services (PS) staff, including capability assessment, availability, and utilization metrics. Drive people initiatives aimed at enhancing the skills and quality of consulting resources. This role requires strong organizational skills, strategic thinking, and the ability to collaborate effectively across multiple teams and regions to optimize resource allocation and ensure successful project delivery.
TELUS International PhilippinesFinance Officer (Financial Analyst to Operations)
Mar. 2015 - Sep. 2018Define, measure, and analyze gaps in revenue and margin optimization strategies. Ensure continuity in the Improve and Control Phase of operations, aligned with the trusted advisor model. Support the AGM's growth strategy and ensure its continuity. Serve as a liaison between the Finance department and Operations. Ensure timely and accurate submission of deliverables and manage change initiatives initiated by the Finance team. Conduct gap analysis and collaborate with AGMs and Operation Managers to implement optimization strategies aligned with account Statements of Work (SOW) and billing models. Develop strategies to achieve the vision set by the Site Lead or VP. Act as the Finance point of contact (POC) for financial simulations and analysis related to new program transitions, guided by proformas and SOWs. This role requires a strong blend of financial acumen, strategic planning, and operational oversight to drive revenue growth, optimize margins, and foster effective collaboration between finance and operational teams.
TELUS International PhilippinesFinance Officer (Financial Analyst to Operations)
Mar. 2015 - Sep. 2018Define, measure, and analyze gaps in revenue and margin optimization strategies. Ensure continuity in the Improve and Control Phase of operations, aligned with the trusted advisor model. Support the AGM's growth strategy and ensure its continuity. Serve as a liaison between the Finance department and Operations. Ensure timely and accurate submission of deliverables and manage change initiatives initiated by the Finance team. Conduct gap analysis and collaborate with AGMs and Operation Managers to implement optimization strategies aligned with account Statements of Work (SOW) and billing models. Develop strategies to achieve the vision set by the Site Lead or VP. Act as the Finance point of contact (POC) for financial simulations and analysis related to new program transitions, guided by proformas and SOWs. This role requires a strong blend of financial acumen, strategic planning, and operational oversight to drive revenue growth, optimize margins, and foster effective collaboration between finance and operational teams.
TELUS International PhilippinesWorkforce Resource Planner (Forecasting, Capacity and Scheduling)
Aug. 2011 - Mar. 2015Conduct long-term planning for multiple accounts (3000++ FTE) by assessing client requirements and aligning staffing levels to meet specific KPIs. Utilize predictive models and tools to inform management decisions regarding both short-term operational goals and long-term forecasts. Perform Operations Analytics and ad-hoc analyses to enhance staff planning and recommend efficient service models. • Conduct deep-dive analyses to identify trends and recommend strategic adjustments. • Provide strategic recommendations for optimizing workload distribution and efficiency. • Design efficient service models by grouping multiple clients to maximize operational effectiveness. Forecast call volumes based on historical data trends and determine the required headcount on a weekly, daily, and interval basis. • Develop long-term and short-term forecasts to anticipate workload fluctuations. • Monitor forecast accuracy and performance, taking corrective actions as necessary. • Implement an early indication system to update stakeholders on upcoming events or special occasions that may impact capacity planning. Calculate staffing hours based on client-specific FTE requirements to ensure accurate billing and resource allocation. Advise operations teams on priorities and scenarios based on strategic plans, fostering alignment and preparedness. Collaborate closely with Talent Acquisition to determine staffing needs, including the number of agents to hire and the timing of recruitment efforts. This role requires strong analytical skills, strategic thinking, and the ability to collaborate effectively across departments to optimize resource allocation and ensure client satisfaction through efficient service delivery.
TELUS International PhilippinesWorkforce Resource Planner (Forecasting, Capacity and Scheduling)
Aug. 2011 - Mar. 2015Conduct long-term planning for multiple accounts (3000++ FTE) by assessing client requirements and aligning staffing levels to meet specific KPIs. Utilize predictive models and tools to inform management decisions regarding both short-term operational goals and long-term forecasts. Perform Operations Analytics and ad-hoc analyses to enhance staff planning and recommend efficient service models. • Conduct deep-dive analyses to identify trends and recommend strategic adjustments. • Provide strategic recommendations for optimizing workload distribution and efficiency. • Design efficient service models by grouping multiple clients to maximize operational effectiveness. Forecast call volumes based on historical data trends and determine the required headcount on a weekly, daily, and interval basis. • Develop long-term and short-term forecasts to anticipate workload fluctuations. • Monitor forecast accuracy and performance, taking corrective actions as necessary. • Implement an early indication system to update stakeholders on upcoming events or special occasions that may impact capacity planning. Calculate staffing hours based on client-specific FTE requirements to ensure accurate billing and resource allocation. Advise operations teams on priorities and scenarios based on strategic plans, fostering alignment and preparedness. Collaborate closely with Talent Acquisition to determine staffing needs, including the number of agents to hire and the timing of recruitment efforts. This role requires strong analytical skills, strategic thinking, and the ability to collaborate effectively across departments to optimize resource allocation and ensure client satisfaction through efficient service delivery.
SPi GlobalProduction Planning and Control Specialist
Jul. 2009 - Aug. 2011PhilippinesLead strategic planning efforts for the organization, prioritizing projects to maximize revenue and aligning with company objectives. Manage capacity to ensure projects stay within budgetary constraints. Coordinate schedules across different teams to ensure on-time delivery and meet customer requirements. Support Group Heads by providing necessary information and assisting with analyses to facilitate decision-making. Collaborate closely with supervisors and team leaders to ensure targets and goals are met effectively. Monitor attendance and overtime rates within the group, adjusting schedules and authorizing overtime when necessary to meet workload demands. Analyze team performance on a weekly, monthly, and quarterly basis, preparing detailed reports for Group Heads and stakeholders to track progress and identify areas for improvement. This role requires strong organizational skills, strategic thinking, and the ability to collaborate effectively across teams to drive operational efficiency and achieve business goals.
Frankhaus International CorporationProduction Industrial Engineer
Jan. 2007 - Dec. 20081. Manage module stability through line balancing, meticulous planning, and accurate forecasting. Allocate operators based on their skills and suitability. 2. Spearhead the implementation of innovative ideas and concepts aimed at enhancing company efficiency and performance evaluation. 3. Coach and motivate employees to foster a culture of continuous improvement and high performance. 4. Maintain detailed records of all resources and documents for future reference and compliance. 5. Collaborate with the Plant Manager to oversee the Finishing/Packing department, ensuring on-time delivery of products. 6. Coordinate the procurement and tracking of all necessary supplies required for shipments and production processes. This role combines strategic planning with hands-on coordination to ensure operational excellence and efficiency across the organization.
Philips Semiconductor Philippines Incorporated (now NXP Semiconductors)IE Intern
Apr. 2006 - May. 2006
Intch is a Professional Networking App for the Future of WorkSee more people like Benhur on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1791323 people
15
Maintenance admin / document controller
18
Business Development @ Greaterscale
17
Operations & Customer Success Leader @ PicklesSpotPH
169322 people
15
Maintenance admin / document controller
18
Business Development @ Greaterscale
30
Quality Manager @ Foundever™