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Work Background
LiberateAI Customer Success Manager
Aug. 2025Berkeley, California, United StatesAt Liberate, I am driving the intersection of artificial intelligence and insurance transformation at Liberate, where we're revolutionizing how insurance customers interact with their providers through voice-first AI automation. As an AI Customer Success Manager, I partner with forward-thinking insurance carriers, agencies, and MGAs to reimagine customer experience through intelligent automation. My focus: translating cutting-edge conversational AI capabilities into strategic business outcomes from 80% call automation rates to 24/7 response readiness.
SuperAnnotateCustomer Success Manager
Jan. 2025 - Aug. 2025San Francisco, CA At SuperAnnotate, I joined to help enterprise customers unlock the power of AI-driven data annotation. Within my first few months, I drove a 2x increase in ARR by identifying untapped departments and aligning AI capabilities to their workflows. I’ve focused on creating personalized value strategies that boost platform adoption and surface expansion opportunities, leading to a 30% growth in upsells. Working closely with Sales, Product, and Engineering, I’ve accelerated project delivery timelines and built a proactive renewal motion that secures long-term customer loyalty.
AiseraCustomer Success Manager
Apr. 2023 - Feb. 2024Palo Alto, CA My role at Aisera was centered around integrating Generative AI solutions into customer environments in ways that delivered measurable impact. I partnered with executive stakeholders to align AI use cases to business outcomes, which resulted in 125%+ NRR and over $160K in upsells. I led the entire lifecycle—from discovery to implementation—and continuously optimized AI agent performance based on usage insights. The trust I built with C-suite leaders often transformed our relationship from vendor to strategic advisor.
Unstoppable DomainsSolutions Engineer
Jun. 2022 - Mar. 2023San Francisco, CA In this role, I was at the intersection of technical integration and partner success within the Web3 ecosystem. I facilitated over 170 strategic partnerships by scoping blockchain-based solutions that matched each partner’s vision and technical stack. From designing custom integrations to presenting at conferences, I helped shape the company’s presence in a fast-evolving industry while improving time-to-value by 45% through seamless coordination with engineering and product teams.
VMwareSenior Customer Success Manager
May. 2019 - Jun. 2022Palo Alto, CA At VMware, I managed a $20M+ enterprise portfolio and led complex modernization efforts across global accounts. One of my most rewarding achievements was leading a full-scale deployment that resulted in a 10x increase in product licensing for a major transportation customer. I thrived on building strategic growth plans, navigating compliance challenges, and aligning multi-cloud architectures to long-term business goals. My efforts consistently drove 100%+ retention and accelerated expansion across multiple sectors.
VMwareTechnical Account Manager
Apr. 2015 - May. 2019Palo Alto, CA I served as the main technical advisor to enterprise clients, ensuring the health and scalability of their VMware environments. My focus was on solving intricate technical issues, designing high-availability architectures, and identifying expansion opportunities rooted in operational needs. Collaborating cross-functionally, I helped transition key accounts to SaaS-based models and introduced scalable engagement frameworks that supported both retention and growth.
VMwareTechnical Software Consultant – Subject Matter Expert
Jun. 2014 - Apr. 2015Atlanta, GA In this early-stage role, I supported VMware’s top 300 customers and led high-priority escalations as a subject matter expert. I helped launch the Enterprise Support team, defining SLAs and processes that scaled globally within a year. This experience laid the foundation for my customer-centric mindset and my ability to translate technical depth into trusted relationships.
Liberate
Berkeley, California, United States
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