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Work Background
National Road Fund AgencyInformation Communication Technology Officer
Jul. 2021Lusaka, Lusaka, Zambia• System Migration: Orchestrated seamless migration of internal systems from Windows server platform to Linux, delivering substantial benefits in cost reduction, heightened security, increased stability, enhanced system flexibility, and tailored customization. • HR Process Automation: Spearheaded automation of HR processes, resulting in remarkable reduction of paper consumption in 2022. • Communication Enhancement: Successfully executed installation, configuration, and deployment of Microsoft Exchange Server 2019, significantly enhancing communication and collaboration in 2021. • System Administration: Diligently managed server administration to ensure uninterrupted system availability. • Network Management: Oversaw network administration, optimizing user access for enhanced efficiency. • Database Management: Assumed responsibility for database management, guaranteeing secure and efficient data availability. • End-User Support: Provided comprehensive end-user support through proficient utilization of help desk and incident management systems. • Software Development Lead: Supervised development of ICT business-driven in-house automation solutions, ensuring their effectiveness. • Team Supervision: Effectively oversaw 10 technicians. • Network Upgrade: Played pivotal role in ongoing network design, reevaluation, and optimization efforts to keep pace with Agency's growth. • Infrastructure Enhancement and Vendor Collaboration: Collaborated closely with vendors and technology partners on integrations, infrastructure enhancements, and enterprise-level solutions. • Employee Training and Development: Facilitate for professional skills development programs and training opportunities.
Zambia National Broadcasting CorporationSenior ICT Engineer
Jul. 2016 - Oct. 2021LusakaDuring my tenure at Zambia National Broadcasting Corporation (ZNBC), I played a significant role in various ICT projects and initiatives, including: • Internship Program: Developed and implemented an internship training program aligned with ZNBC's ICT Policy, enhancing professional growth and IT capabilities. • CCTV System Enhancement (2018): Contributed to the successful installation and configuration of a CCTV monitoring system at ZNBC Head Office, improving physical security. • Digital Migration Project (2018): Actively participated in the installation and configuration of TV Playout systems, leading to enhanced TV service quality, increased advertising revenue, and improved public appreciation. • Internet Live Streaming Platform: Implemented an internet live streaming platform, significantly expanding ZNBC's viewer and listener base. • News Website Development: Designed, developed, and deployed ZNBC's news website, increasing website visitors and revenue through Google monetization. • ICT Policy Formulation (2016): Played a key role in adopting and formulating ZNBC's ICT Policy, promoting modern industry best practices. • TV Channel Expansion (2016): Executed the installation, configuration, and deployment of the TV3 Christian Channel on ZNBC's DTV platform, expanding the number of TV channels and increasing revenue. • NAS File Server Configuration (2016-2017): Configured NAS file servers using Windows Server 2012, enhancing centralized data accessibility. • WSUS Server Deployment (2017): Pivotal in configuring and deploying the WSUS (Windows Server Update Service) Server, ensuring secure and reliable management of Microsoft product updates. • Corporate Antivirus Rollout: Led the rollout of Corporate Antivirus, enabling centralized management throughout the organization. • Supervision: Supervised a team including a System Administrator, 2 ICT Engineers, and 5 Technicians.
ZNBCICT Engineer
Oct. 2011 - Jul. 2016Lusaka• Digital Terrestrial Television Broadcasting Project: Participated in the Zambia National Digital Terrestrial Television Broadcasting (DTT & DVB-S2) project in 2015, with ZNBC as the Public Signal Distributor. This project established numerous TV stations across Zambia, facilitating improved information dissemination. • LAN Expansion: Installed LAN infrastructure for the TV2 newsroom at ZNBC Mass Media Complex and Livingstone offices in 2012 and 2013, respectively. This expansion enhanced the efficiency of the Newsroom unit in utilizing information technology services. • IP Radio Link Setup: Conducted annual configuration and installation of an IP Radio link between the Mass Media Complex and Lusaka Show Grounds, extending the LAN used for the Agricultural Show exhibition at ZNBC. This ensured ZNBC's efficient participation and exhibition in the Annual Agricultural and Commercial Show. • Active Directory Configuration: Configured Active Directory users and rolled out users on the Microsoft 2010 mail exchange server in 2012 at ZNBC, enhancing authentication, authorization, and access control for users and simplifying the management of network resources. • SUN 5 Accounting System Installation: Installed and configured ZNBC Marketing Department client users on the SUN 5 Accounting System on the Microsoft 2003 server platform in 2014, resulting in increased efficiency for the Sales and Marketing Teams and higher revenue for the organization. • Proficient in the maintenance of computer hardware and software for Local Area Networks (LAN). • Demonstrated expertise in troubleshooting and repairing managed telephone networks. • Prepared maintenance schedules, ensuring optimal network performance. • Diligently provided end-user support, meticulously documenting and addressing user inquiries. • Effectively supervised and managed the daily operations of a team consisting of 5 technicians.
Chambishi Copper SmelterInstrumentation Engineer
Jan. 2011 - May. 2011Kitwe• Managed plant instrumentation and control system tasks. • Led telecommunications, IT end-user support, and maintenance. • Provided supervision for a team of two technicians.
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