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Work Background
U.S. Department of Homeland SecurityIT Specialist (Network)
Jan. 2021Chicago, Illinois, United States
Social Security AdministrationSystem Administrator
Apr. 2014 - Jan. 2021
Thornton Township School District#205Technical Support Specialist
Oct. 2012 - May. 2014Dolton, ILMy role is to support 3 high schools supporting about 300 users in each location consisting of administration, faculty and students. Primary role is providing desktop support for a variety of technologies. Environment predominately Windows based with a few Mac computers, various laptops/desktops and printers. Applications include Office Suite, Outlook and Adobe products. This role requires great multi-tasking skills along with the ability to properly prioritize issues. This is at times a fast paced environment, while at other times it is a bit slower (during school vacations and summers). • Imaging laptops and desktop using Norton's Ghost 11.5 • Supporting Thornton, Thornwood and Thornridge high school. Approximately 1200 users between the three schools mostly Windows XP with some Mac's • Supporting MS Outlook 2010, Office Suite 2007-2010 • There are two servers that I user to administer users, groups and workstations on Window Server 2003 R2 or Server 2008. • The role is technical support during the school year. During the spring, summer and winter breaks the role is more projects based. • I troubleshoot issues with various projectors and Smart boards and Polyvision interactive boards.
QinetiQ North America/Department of Homeland SecuritySystems Administrator
Oct. 2008 - Feb. 2012Chicago, ILThe System Administrator provides mid-level support for a 24x7 LAN and associated applications, peripherals and connectivity in a Tier II service desk environment on a nationwide contract. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision. Provide direct technical support to end-users for all IT related issues both hardware and software Troubleshoot/upgrade existing operational environment consisting of workstations running Windows 7, and Windows associated file and print servers running Windows 2003/2008, Active Directory, Exchange and Enterprise Messaging software Support of peripheral devices include PDA's, Blackberry hand held devices and printers Utilizes Symantec Net backup Disaster Recovery software Work with Network Operations Center to troubleshoot complex LAN/WAN issues Diagnose, troubleshoot and resolve minor LAN related issues Document all work performed and possess ability to write clear and effective status reports In a subordinate role, provide technical support for large projects, operations and special events Work as a member of a large team and use established standard operating procedures in the conduct of daily duties Coordinate with senior technical personnel to ensure problem resolution and user satisfaction Install or monitor enterprise installations of new software releases and system upgrades May evaluate and install patches, and resolve software related problems Maintain data files and monitor system configuration to ensure data integrity Utilize the Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
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