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Work Background
Gorski Hotel&Spa**** KopaonikDirector of Operations
Jun. 2023Raška, Centralna Srbija, Serbia* Developing of new strategies to improve overall hotel operations * Create and implement methods to guarantee that guests have a great experience that exceeds guest satisfaction expectations
* Collaborate with front office, food and beverage, and other department heads to ensure that operations are running smoothly
* Maintain complete knowledge of the hotel's inner workings, including room rates, rooms operations, hotel policies, availability, and profitability strategies
* Conduct revenue management audits for all department budgets, including purchase journals, expenditures, capital requests, labor, and present reports to general manager
* Incorporate guest satisfaction into staff meetings, with a focus on coming up with new methods to enhance performance over time
* Coordinate with human resources to interview, hire, and train hotel operations staff to ensure that all departments run well
Gorski Hotel&Spa**** KopaonikDirector Of Food And Beverage
Jun. 2020 - Jun. 2023Centralna Srbija, Serbia*Maintaining standards of food & beverage quality and guest service quality
*Coaching, training and managing employees within the hotel’s organization structure
*Achieve budgeted revenues & expenses and maximize profitability related to the food & beverage department
*Contribute to the profitability and guest satisfaction perception of other hotel departments
*Implement & maintain sales / marketing programs
*Increase level of guest satisfaction by delivering of an improved product through employee development, job engineering and quality image
*Ensure compliance with business operations and legal regulations
*Market the food & beverage outlets, develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentation within corporate guidelines to meet / exceed sales and financial goals and objectives
*Creating, implementing & managing all company programs to ensure compliance with SOP’s.
Rotana Hotel Management Corporation PJSCFood and Beverage Manager
Mar. 2019 - Jun. 2020Bosnia and HerzegovinaAs an Head of F&B Department responsible to: •Monitor guest feedback in relation to service, products and promotions and review with the GM and CVP •Oversee all the training activities of the Food & Beverage Department in conjunction with the Employee Development Department •Review and control the weekly payroll and overtime sheets for all the Food & Beverage outlets and monitor according to the budgets established • During service peak times maintaining a highly visible profile in outlets •Confer with the General Manager on reports, forecasts, budget, marketing plan, festivals and special promotions •Keep abreast of competitive trends, new products and the legislation requirements. •Responsible for the timely set up of the assigned Food & Beverage outlets, according to the meal settings and in line with the opening hours •Preparing schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times •Conducting regular training sessions with the assigned team in line with the departmental SOP’s •Evaluating the performance of the assigned team and initiate internal development and promotions •Touring the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards •Being actively involved in the outlets promotional activities.
Restaurant AdriaticaFood and Beverage Manager
Jun. 2018 - Mar. 2019Montenegro- Achieving the highest service standards and exceeding a high guest expectation daily
- In conjunction with the FOH/BOH management teams, accomplish human resources objectives by recruiting, selecting, orienting, assigning scheduling, and reviewing
- Effectively enforce company policies and procedures
- Achieve operational objectives of all outlets by preparing and completing action plans, implementing productivity, quality and standards of service
- Work closely with the Events and Private Dining to ensure successful day to day operations of private dining events
- Resolve associate and/or guest conflict through service recovery and implement change when necessary
- Liaise with the BOH Management Team to control costs by reviewing portion control and quantities of preparation, minimizing waste
- Estimate food and beverage consumption and place orders with suppliers
- Maintain budget and employee records
- Prepare payroll and monitor records
- Avoid legal challenges by following all company and government legislations
- Arrange for maintenance and repair of malfunctioned equipment
- Develop managers and employees by ensuring regular one-on-ones, training and development, coaching and performance evaluation
- Create an engaging and energetic environment where all associates work as a team
- Generate growth and restaurant sales through marketing initiatives
- Regularly conduct P&L reviews to analyze financial metrics
Restaurant AdriaticaFood And Beverage Supervisor
Apr. 2018 - Jun. 2018Montenegro
Marriott InternationalWaiter
Dec. 2017 - Apr. 2018Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina
Restaurant AdriaticaHead Waiter
Jun. 2017 - Oct. 2017Montenegro
Mala KuhinjaHead Waiter
Jun. 2016 - May. 2017Bosnia and Herzegovina
Sarajevo PubHead Waiter
May. 2015 - Jun. 2016Sarajevo, Bosnia and Herzegovina
bitemojoFood Bloger
Jun. 2014 - Sep. 2017Berlin, Berlin, Germany
Leon RestaurantsWaiter
Apr. 2014 - Mar. 2015Sarajevo, Bosnia and Herzegovina
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