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Work Background
illumifinDirector IT
Jan. 2024United States
AmeriLifeDirector of IT Operations
Jun. 2022 - Jan. 2024Salt Lake County, Utah, United StatesLeading teams of development and support for IT Operations throughout the US. Site Leader to ensure initiative and policies support the business and achieve AmeriLife's strategy and objectives. Driving IT innovation, creativity and execution of technology solutions. A hands on leader with strong project management capabilities. Focus on performance and oerations management to optimize productivity and performance.
TEKsystemsProgram Manager
Dec. 2020 - Jun. 2022Salt Lake City, Utah, United StatesProject leadership for any IT project
Zions BancorporationVP, Sr IT Operations Services Mgr
May. 2013 - Jan. 2020Greater Salt Lake City AreaIT Infrastructure responsibilities to ensure all hardware was efficiently utilized. Led Network, Voice, Video, Data Centers, Mainframe Systems Engineering and Computer Operations. Negotiated vendor support and software contracts.
American ExpressDirector - Operations
Jan. 2006 - Dec. 2011Team leader for IT Software Development. An SDLC driven program responsible for defining business requirements, performing application development and leading the support for internally utilized applications. • Led capacity management controls for virtualized platforms.
• Established Performance Engineering as a competency.
• Primary technical contact for the IT Service Management for outsourced IT hardware services.
American ExpressDirector - Application Development and Operations Support
Jun. 1995 - Dec. 20051. Directed the Development, Maintenance and Support of Multiple Mainframe and Midrange (Linux and .NET, LAN and Internet) Applications and Level-2 MQ Support; 2. Day to day development and support of all Imaging applications (migrated a non-Technology Minneapolis based team to Phoenix into a mainstream technology team), Credit Card new account and Accounts Receivable systems, Credit Bureau Report Ordering system, and Line of Credit systems;
3. Over the eleven years, I provided Midrange and Mainframe application development and production support; Created outsourcing models for 10 worldwide locations; and Implemented major enhancements to global AR system, new account system, balance transfer system and many custom app MIS applications;
4. Provided People Career Development support to 9-20 employees and 8-23 contractors.
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