International Association Management , LLCExecutive Vice President & Chief Operating Officer
Jan. 2012 - Dec. 2017Pensacola, Florida AreaOversaw operations for a professional services firm managing national associations and nonprofit clients across sectors including academic, political, and trade. Restructured internal workflows to improve automation, productivity, and morale; launched proprietary action tracking system to enhance accountability. Created data visualization dashboards and KPIs for both internal leadership and client Boards, improving decision-making and transparency. Reduced operational costs by 12% through renegotiated vendor contracts and streamlined service delivery. Managed functional departments including education, publishing, marketing, and IT.