IBMAdvisory UX Innovation Designer - IBM Client Engineering
Jul. 2021 - Dec. 2024United StatesI currently guide Fortune 500 clients through Enterprise Design Thinking activities, shaping business opportunities and co-creating solutions with IBM's Hybrid Cloud and Generative AI technologies. This ongoing effort is resulting in revenue growth and sales opportunities. As the lead UX designer in a diverse team of experts, including business consultants, engineers, data scientists and solution architects, I champion human-centered design practices in client engagements. This involves utilizing design sprints, solution fictions/futures, journey mapping, and mental modeling to inform the client's ongoing digital transformation strategy. My responsibilities extend to crafting low to high-fidelity wireframes and clickable prototypes using Figma design software, incorporating the IBM Carbon Design System in the present for creating customer pre-sales proof of technology experiences.