Mariam Ali

Cabin Crew @Emirates

Data EntryCustomer ServiceCall CenterConsultingSales & BizDev

Dynamic and customer-focused professional with 2.5+ years at Emirates Airlines and additional experience in sales, real estate, and customer relations. Strong track record in relationship management, upselling, and closing deals in fast-paced environments. Adept at handling high-value clients, cross-cultural negotiations, and exceeding KPIs. Seeking a challenging Sales Executive/Real Estate Consultant role in Dubai with growth opportunities and performance-driven rewards.

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Work Background

Cabin crew

Emirates AirlinesCabin crew

Feb. 2023Assisted program applicants, created presentations, and organized team activities, enhancing collaboration. Spearhead innovative projects, driving team success through collaborative problem-solving and creative solutions. Consistently deliver high-quality results on time. Managed international customer onboarding for entrepreneurship programs in Egypt, ensuring seamless arrival and job start. Conducted weekly check-ins to monitor participant satisfaction and address concerns promptly. Facilitated cross-cultural communication, enhancing participant experience and program retention. Resolved participant issues efficiently, leading to improved program satisfaction and retention rates. Spearhead innovative projects, driving team collaboration and delivering impactful solutions. Consistently exceed targets, fostering a culture of excellence.

Customer service agent (Team Leader IGE)

AiesecCustomer service agent (Team Leader IGE)

May. 2018 - Aug. 2019Managed international customer onboarding for entrepreneurship programs in Egypt, ensuring seamless arrival and job start. Conducted weekly check-ins to monitor participant satisfaction and address concerns promptly. Facilitated cross-cultural communication, enhancing participant experience and program retention. Resolved participant issues efficiently, leading to improved program satisfaction and retention rates. Spearhead innovative projects, driving team collaboration and delivering impactful solutions. Consistently exceed targets, fostering a culture of excellence.

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