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Work Background
NikeLead Portfolio Manager
Aug. 2019 - Jun. 2024Beaverton, Oregon, United StatesDesigned, delivered, and operated processes aligning 1.2K+ product leaders and engineers. Role encompasses investment management for $250M annual digital portfolio, change and transition management for 500 squads, practice leadership, enterprise bridge building, and communications. Process managed 750+ feature releases annually. Highlights Include:
• Created and executed process and communications for product development cross-functional teams to coordinate on annual planning (AOP) milestones, half-yearly planning, and progress through quarterly increments and monthly reviews.
• Led teams (700+ participants) and facilitated process and thought leadership through 5 instances of semi-annual integrated planning.
• Orchestrated sessions with over 100 VP and director-level team members across global and geo functions, aligning on impact and outcomes of planning, mitigating risk, and prioritization.
• Designed process that targeted long lead and processing times to onboard people, reducing total time by over 50% with additional benefits to teams.
• Unified digital instrumentation of key signals, promoting singular method of work representation across domains and Lean Portfolio management methodologies.
• Elevated products by delivering 20 methodology training, 80 team-level workshops, and over 500 one:one coaching sessions on merging enterprise practices across teams from different business units.
• Coached teams by optimizing workflow through respective cross-functional pipelines, recognized key anti-patterns, and led workshops, enabling empowered teams to increase efficiency and happiness.
• Developed and implemented strategy for global governance of PPM tool and methods, increasing rigor for continued measured evolution of ecosystem.
• Focused cadenced conversations by mapping releases to 200 individual business cases and 10 strategic areas for leadership visibility.
NikeSenior Program Manager
Mar. 2015 - Aug. 2019Beaverton, ORLed program encompassing planning and delivery of reusable key centralized components for all mobile apps. Reusability allowed for niche-specific experience to focus on differentiation and to integrate common methods for product discovery, search, and engagement. Highlights Include:
• As a skilled Agile leader, led formation of squads to scale delivery of software for multiple consumers. Methods are akin to Spotify model, borrowing from Scrum@Scale, and modifying where best of breed could match and evolve Nike Digital delivery culture.
• Delivered Native Checkout, Product Discovery for Native Apps, Nike’s Common Components by leading teams to ensure that code was shareable and reusable as often as necessary for Nike’s mobile experiences. • Developed nimble processes that allow for rapid iteration and feedback cycles during both the design/definition and the integration phases of application roll-out.
• Leveraged the work of small independent teams to deliver change rapidly and reliably to our apps, and advocated for the right work at the right time at the point of integration
• During the formation of the larger team, filled in for and/or negotiated with other teams to shore up deficiencies in key product development roles in design, product management, technical leadership to allow the team to generate momentum and continue to develop shippable product.
DIRECTVSr. Manager - Digital Innovation (DLab)
Sep. 2012 - Feb. 2015El Segundo, CAWhat is Digital Innovation (DLab) at DIRECTV? Imagine being put on a small multidisiplinary team chartered to answer a number of questions facing the business as we grow, and as others change the way business is done around us. Coming up with an idea, a proof of concept, or a point of view is actually only half the job; The other half is encapsulating the key nuggets and packaging them to help evangelize the message or learning to the rest of the company. Think of us as a start-up within the enterprise. • Successfully handed off learnings and recommendations for product improvements to the digital product team for capital planning, partner evaluation, and roadmapping.
• Led technical and creative team to reimagine our approach to our Entertainment, and specifically, Sports offerings.
• Coordinated collaboration to explore improvements in end user experiences
• Led innovation/brainstorming sessions to identify areas for improvement in our entertainment experience and to synthesize action plans and success criteria for implementation.
DIRECTVPrincipal Engineer (Manager) - Integration, Quality Assurance, & Process - Mobile Apps (Native) Sept
Aug. 2009 - Sep. 2012El Segundo, CAWithin DIRECTV this was a team of amazing people in Software Engineering working on creating the best mobile and interactive TV experiences for our customers. Together we brought DIRECTV's first iOS, Android, and Blackberry apps to market for our Entertainment and NFL Sunday Ticket experiences as well as many others. • Built a quality assurance team from scratch to address continued development on mobile platforms under constant rapid change.
• Managed resource planning, cost center management, monthly and quarterly forecasting, and feature roadmap for over 100 employees, contractors, and their projects.
• Developed several processes to streamline release management and systems integration
• Over three years, hired and maintained a team of both staff and contingent labor, negotiated rates, and trained new team members to take on mobile and web QA, Project and Release management, data analytics, and procurement.
• Together we delivered, the first DIRECTV iPad app, the first DIRECTV streaming apps, and year over year improvements to the NFL Sunday Ticket Apps.
• Successfully facilitated delivery of native iOS, Android, and Blackberry apps for the DVR Scheduler and NFL Sunday Ticket streaming apps
• Following a reorganization of senior leadership and their dependant organizations, successfully remapped the iterative release and testing process to align with the new responsibilities of the corresponding organizations.
• Aligned business owner requests for product features with labor costs, pipeline priorities, and related dependencies.
• Held stakeholders and contributing team members from related matrixed organizations accountable for schedule impacting deliveries.
• Managed delivery of software projects by outsourced vendors both on and off-shore
Lava ConsultingProgram Manager
May. 2008 - Dec. 2010Produced interactive marketing strategies for retail, industrial, and professional services clients. Led acquisition of new accounts and resource management across all projects.
• Projects included website redesigns, search services (SEO and Paid Search), analytics implementations, and strategic partnerships • Led sessions to educate clients about interactive capabilities, business growth potential, and to scope new projects that would meet their business goals. • Effectively forecasted and matched resources to projects at 98% of available utilization, and completed projects on time and under budget.
• Designed and developed client websites using open source content management and ecommerce solutions including Drupal, Magento, and Wordpress
Team in TrainingMentor
Oct. 2006 - Aug. 2008
iCrossingProject Manager / Creative Producer
Apr. 2006 - Jan. 2009Managed interactive marketing initiatives for Toyota.com. Directed development and deployment activities for toyota.com primary consumer site and supporting business units: Toyota Motorsports, Toyota Mobility, Toyota Certified, and m.toyota.com
• Produced the first mobile device targeted site for toyota.com; successfully integrated the site with the existing CMS to reduce future maintenance activities.
• Coordinated relationships with multiple vendors and clients to ensure the highest quality development and timely releases for the site receiving 50-75 million page views per month; As many as 11 million unique visitors.
• Consulted with Omniture analysts to improve effectiveness of existing and future campaigns and to optimize paid search efforts all of which improved lead conversion and tracking sitewide. • Managed development of site global navigation to enhance user experience based on consumer and industry feedback post-redesign. • Improved natural search and paid search campaigns by directing strategy sessions with key members of both teams resulting in a 20% improvement in Cost Per Lead (CPL).
• Selected as a Microsoft Partner for Silverlight implementation. Presented implementations and findings for search accessibility at Advance08
Toyota Financial ServicesBTS Project Coordinator (PMO)
Dec. 2005 - Apr. 2006Managed resource tracking tools, updated project documents for project managers. Organized and maintained project documentation and status reports for the PMO governance.
• Worked with project managers to effectively scope projects and project resource needs and costs. • Developed scheduling tool for infrastructure development and management projects
• Audited effectiveness of standing core project plan processes and organization
• Managed status reporting, budgeting, project change management, resource forecasting, SOP 98-1 compliance
• Collected and maintained project documentation for portfolio projects required for Enterprise wide governance • Streamlined manual project tracking/reporting processes by automating tasks using existing tools
Downey SavingsProject Coordinator
Mar. 2005 - Sep. 2005Coordinated efforts of cross-functional team to implement a new $9M front-end system for bank tellers
• Developed workflow procedure for iterative code development and testing to optimize schedule and reduce potential slippage.
• Wrote requirements and functional specifications documents
• Designed tools in Office to increase task tracking efficiency and accuracy.
Jackson Dawson CommunicationsAssociate Producer
Aug. 2003 - Mar. 2005Supported Account Executives on Event and Print Projects. Projects include: Product training and experiential learning seminars for Lexus, Toyota, Scion, Ford, GM, Volvo, American Honda, and Acura
• Managed production of interactive product resource for new automotive launch campaigns • Coordinated the efforts of account executives, graphic designers, layout artists, flash developers, and back-end programmers to develop applications and websites from client requirements sessions
• Managed QA testing and deployment of in-house software for live training events
• Wrote user manual and performed live training and management of personnel
• Produced live product training events, coordinated development of print support materials, online registration, DVD production, food and beverage planning, meeting center planning, event branding, and location scouting.
JET ProgramEnglish Second Language Teacher
Jul. 2000 - Jul. 2003
University of California, Santa BarbaraResident Assistant
Aug. 1997 - Jun. 1999
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