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Work Background
ConnectiveRxProject Manager
Sep. 2022Pittsburgh, Pennsylvania, United States. (Remote)Manage new client launches to ensure client satisfaction and on time delivery from inception until completion. Create project plans using Smartsheets. Use SharePoint and Confluent for document management. Proficient in MS products and Visio. Great collaborator.
Insight GlobalSenior Portfolio Owner
Aug. 2021Charlotte, North Carolina, United StatesEnsure business, vendor, and technology solutions for a business critical project to migrate part of a web based custom application to a vendor while Gordon Food retains remaining functionality. Work at the C Suite level to ensure stakeholders are aware of issues. Escalate or resolve project blockers. Provide appropriate information to management which increases the effectiveness of decision. Work with mid range managers and detail level resources to guide requirements identification, operational decisions, technical design and implementation. Design included single sign on, APIs, and data feed solutions between GFS and the vendor. Above all else, ensure the user experience is intuitive and simple to use.
Eliassen GroupSenior Product Owner
Feb. 2021 - Aug. 2021Charlotte, North Carolina, United StatesCredit Karma Assets - Senior Technical Project Manager
Establish a new portfolio management process for Credit Karma’s banking application. Train executives, directors, IT and business managers, scrum masters, and engineering teams in a completely new method of delivering efficient, timely, and high quality projects. Evangelize the new process throughout the company
AmerisourceBergenSenior Portfolio Owner
Dec. 2011 - Feb. 2021Fort Mill, SCSenior Product / Portfolio Owner November, 2013 – February, 2021
Consistently built strong, collaborative teams that produced quality, efficient, repeatable solutions for client requests. Prepared team members with opportunities to reach career goals. Performed as product owner for all portfolio projects. Managed complex and/or critical projects from conception through implementation. Successfully acted as company interface to the client and the client’s vendors for all work requests. Successfully acted as a bridge between business needs and technical solutions using a combination of business and technical experience. Provided timely status reports to all stake holders, Created a new methodology to manage portfolios that allowed the team to successfully implement approximately 40% more projects. Evangelized the new process to business, IT, and executives. Senior Project Manager December, 2011 – November 2013 Led full SDLC projects for the company’s second largest client across multiple technology platforms involving data feeds, real time API data transfers, patient services applications, and portal applications. Worked with waterfall, agile, and agile hybrid processes to deliver projects on time and within budge Managed requirements definition, change control, and risk management processes. Created and managed project plans.
C5 InsightSenior Project Manager
Jun. 2011 - Dec. 2011Charlotte, North Carolina AreaImplemented a highly customized Microsoft Dynamics CRM 2011 installation for Wells Fargo Capital Finance in Santa Monica, CA using the Agile project methodology. Led project initiation, management, execution, and implementation. Determined resource and equipment needs. Worked with project team to determine WBS, deliverables, milestones, estimates, schedule, and resource allocation. Used Microsoft Project to track and report on project development. Worked with the team to develop QA process, and acted as focal point for QA defects through resolution. Developed implementation plan and was the primary release manager for implementation. Identified risks and mitigation plans. Identified and assigned issues for resolution, then tracked and escalated them to the appropriate communication chain. Managed the change control process to ensure proper expectations with project sponsors. Reported on project status, delivered appropriate documentation, tracked appropriate milestones, and maintained company standards.
Joye Technology Group, LLCSenior Project Manager
Jun. 2005 - Apr. 2011Columbia, South Carolina AreaBlue Cross Blue Shield of SC (24 months)
Built a highly collaborative team of 70+ IT resources to design and implement a $5M BCBSSC Member UI application using Agile methodology while under an extremely tight deadline. Worked with customers from all levels across 5 lines of business. Managed issue identification, escalation and resolution. Managed vendor relationship (Accenture) Schaeffler Group, Fort Mill, SC (12 months)
SAP upgrade across all North America facilities for this global manufacturer of ball bearings. Project team included remote technical resources from Mexico, Germany, and Canada. Managed the North America portion of the global SAP upgrade. Coordinated with the corporate team in Germany. Directed creation of test plans, testing, and issue resolution for 50 US, Canada, and Mexico facilities. Created the implementation plan, set timelines, and managed the implementation and verification through sign off by each facility. South Carolina Law Enforcement Division (SLED) (24 months)
Created and managed a PMO office. Worked with law enforcement across SC, TV resources, radio resources, and the SC Department of Transportation to improve the SC Amber Alert notification process. Reduced time to notify news to motorists and citizens from 40 minutes to 5 minutes. Acted as interim CIO. Reorganized IT department structure. Dealt with SC Senate and House of Representatives regarding appropriations for SLED initiatives. Dealt with other SC law enforcement groups to facilitate joint efforts. Dealt with the FBI and Homeland Security to facilitate changes to secure data transmissions. Provided briefs to the SC Chief Law Enforcement officers regarding ways to automate critical manual processes. Obtained appropriation from SC House of Representatives to purchase and install in car computers. Worked with SC DMV to enable driver license pictures on in car computers for officers
BlueCross BlueShield of South CarolinaSenior Project Manager
Dec. 2001 - Jun. 2006Columbia, South Carolina AreaProvided full lifecycle project management for BCBSSC for multiple projects that included HIPAA TRICARE transactional projects, HIPAA Privacy project, and TRICARE provider application rewrite. New Humana Gold application design and implementation for a new insurance type to be offered in Puerto Rico and Spanish speaking countries. Analyzed and resolved critical technical issues, and provided risk management. Led cross-functional teams of customer and technical staff to ensure all issues were resolved. Served as the liaison between multiple providers to ensure uniformity within project solutions. Communicated with providers and legal staff to clarify interpretations. Performed negotiations with providers to ensure the company could provide compliant applications.
Circuit CityManager, applications development and support
Mar. 1990 - Nov. 2001Richmond, Virginia AreaSystems analysis, design team lead, manager - applications development, manager - applications support. Lead for financial interface between corporate and Carmax systems.
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