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Work Background
The Smokehouse RestaurantGeneral Manager
Jul. 2016Queens, New York, United States•Manage over Thirty (30) employees weekly to ensure flow of business. •Schedule and direct fifteen (15) staff in daily assignments to maximize productivity. •Coordinate key meetings and tasks that involve transfer of knowledge between teams or involvement of multiple resources. •Plan, organize and execute with a team of seven (7) for major holidays. •Conduct customer engagement via phone calls to identify strengths and weaknesses of the business. •Responsible for balancing, reconciling, and computing payroll weekly. •Manage the recruitment and selection process of employees.
Goodwill Industries of Greater New York and Northern New JerseyFirst Priority Specialized Services Case Manager
Sep. 2015 - Jul. 2016•Worked with clients who have complex needs. •Provided one-on-one sessions with clients needing intense case management. •Provided and directed clients to multiple resources; housing, clothing, employment, training and schooling. •Motivated clients towards achieving specific, measurable, attainable, relevant, and time-specific goals. •Practiced culturally competence. •Established action plans based on case facts, best practices, protocols, jurisdictional issues and available resources. •Developed goals and individualized employment plans based on clients’ interests, previous work histories, and education. •Compiled detailed person centered care and life plans. •Knowledgeable of over one thousand (1000) action codes constructed by Human Resources Administration. •Provided consistent communication and outreach to over seven hundred and fifty (750) clients. •Developed strong and consistent working relationship with other staff members. •Maintained up to date administrative records via Microsoft excel and detailed case notes in New York City’s Human Resources Administration Database System.
Goodwill Industries of Greater New York and Northern New JerseyCase Manager
Feb. 2015 - Jul. 2016•Assess high-risk clients for possible case management and social service intervention for over one thousand (1000) clients. •Intervening appropriately to ensure that the plan of care and services provided are always client focused. •Assessing client’s vocational, medical, social, psychological and educational needs. •Providing case management services to clients under Human Resources Administration supervision. •Reviewing assessments, case histories, and other related information about clients. •Monitoring a client’s progress. •Linking clients to community resources. •Attending staff meetings. •Providing direct services as needed and appropriate. •Demonstrating warmth and empathy when dealing with clients people. •Creating and updating case records based on assessment of client. •Maintaining client confidentiality at all times. •Encouraging a patient’s participation in their own case management plan.
American Diabetes AssociationSpecial Events Logistics Coordinator
Sep. 2014 - Dec. 2014Greater New York City Area•Identify, recruit, train and manage high impact volunteers who will assist the organization in increasing concern and awareness as well as growing revenue. •Provide support to overall fundraising operations of the territory to include: customer service to constituents; database mining and management; donor/sponsor/advocate relations and communications; management of vendor relations; etc. •Responsible for ensuring that all Association activities meet the highest ethical standards. •Maintain appropriate records, reports and documentation. •Participate in all staff, team, committee and other internal and external meetings. •Execute overall plan for The StepOut Walk to Stop Diabetes 2014 to include team captain/walker recruitment and retention; sponsor cultivation and solicitation; promotion and marketing activities; and all event logistics. •Plan and execute all other special events with duties to include volunteer recruitment and management; cultivation and solicitation of sponsors and all event logistics.
American Diabetes AssociationProgram Manager
Jun. 2014 - Sep. 2014Greater New York City Area-Plan the delivery of the overall program in accordance with the mission and the goals of the organization -Develop new initiatives to support the strategic direction of the organization -Develop and implement long-term goals and objectives to achieve the successful outcome of the program -Engage volunteers for appropriate program activities using established volunteer management practices -Ensure all staff members receive orientation and appropriate training in accordance with organizational standards -Supervise program staff by providing direction, input and feedback -Communicate with clients and other stakeholders to gain community support for the program and to solicit input to improve the program -Liaise with other managers to ensure the effective and efficient program delivery -Coordinate the delivery of services among different program activities to increase effectiveness and efficiency -Ensure that the program operate within the approved budget
American Diabetes AssociationCommittee, Co-Chair
May. 2014 - Dec. 2014Greater New York City AreaLead, plan, and disseminate national and local events. Build relationships with local organizations in the greater New York City area to implement programs which will help our mission and goal of preventing and curing diabetes.
American Diabetes AssociationInternship
Feb. 2014 - May. 2014Greater New York City Area- Attend ADA programs, events and health fairs. - Meet regularly with the Bronx Collaborative Committee. - Coordinate local volunteer workshops. - Collect meeting minutes, reports, ads and flyers of past collaborative activities. - Research health statistics, outcomes and asset mapping in the designated area of the Bronx. - Collaborate with commnunity board members. - Trained to present educational modules in various communities throughout NYC. - Help to connect with local resources and/or constituents in order to fulfill the mission of American Diabetes Association Mission Delivery. - Proactively communicate American Diabetes Association programmatic and volunteer opportunities to the community at large.
Groovin In The ParkProject Manager
Feb. 2010Queens, New York, United States-Leads the planning, implementation, and execution by creating S.M.A.R.T objectives. -Reviews project to define project scope, determine work procedures/sequences and develops schedules, budgets, staffing, vendor lists and progress billing points. -Maintains accurate and comprehensive Project Records. -Achieve project performance metrics established for the engagement (i.e. target margins, revenue, multiplier, etc.). -Analyzes project performance, resource utilization, profitability, margins, and revenues. -Identifies and manages project risk from the proposal phase through the duration of the project. -Trains, mentors, and oversees other Project Managers and conducts/participates in portfolio and project reviews.
The Door RestaurantManager
Jun. 2009 - Aug. 2014-Accomplishes objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees -Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements and implementing change. -Meets restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. -Avoids legal challenges by conforming to the regulations of the alcoholic beverage commission. -Maximizes bar profitability by ensuring portion control; monitoring accuracy of charges. -Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service. -Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. -Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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