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Work Background
Pérez y Cía. GroupExport Specialist
Aug. 2022 - Oct. 2022Puerto Rico
CiscoProject Analyst
Jun. 2017 - Mar. 2021Puerto Rico
PDCSocial Media Manager
Aug. 2015 - Jun. 2017Oversees the social media directives for the organization, ensuring a consistent message across all platforms including Shopify, that projects positivity and protects branding. Sets up profiles, engages fans, performs routine maintenance, creates and distributes content, and develops loyalty within the core audience.
Sweet Cups CupcakesOwner/Baker
Jan. 2011 - Jun. 2015GuaynaboBaking, testing new flavour combinations, taking orders from customers.
Glow Event PlannersEvent Planner
Feb. 2005 - Jul. 2009Produced social events for customers; managing multiple elements simultaneously to achieve objectives and ensure proper execution. Managed venues, services including entertainment, security as needed, and food and drink services; selecting and negotiating with vendors to maintain budget lines. Enhanced abilities through research and competitive intelligence, and used social media extensively in successful marketing efforts. • Followed up with clients to develop a loyal client base and source new business.
Volky PerformanceManager
Feb. 2003 - Apr. 2007Trained employees of retail automotive company on new computer systems and processed customer orders. Coordinate with multiple store sites regarding shipping and receiving. Manage sales data to create purchase orders. Write manual for appropriate employee behavior policies and create memos to employees addressing disciplinary actions. Initiated new technology solutions, assisted company to realize technology potential and trained employees in use; researched new POS system and identified options. Provide professional technical services while remaining supportive and open to employee concerns and suggestions. Reduced PO completion time by 50% and improved inventory receiving process. Researched new methods for distribution according to the growing needs of store. Lead development of web-based catalog.
IDT Puerto RicoCustomer Service Representative
Nov. 2002 - Feb. 2003Provided customer service according to policies and procedures, and provided information to customers regarding rates, account balances and support issues. Formally trained new employees in call and credit procedures. Collaborated with supervisors to resolve challenging customer issues. Trained 10 employees one-on-one in effective customer service. Maintained high accuracy level resulting in increased productivity for customer calls.
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