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Work Background
CJS ConsultingTurnaround, Growth, Team Leadership Consultant
Jun. 2021Silicon Valley, California, United StatesI provide team development/leadership, growth planning, pre/post acquisition and strategic counsel. Particularly adept when a turnaround of a troubled business or accelerating growth at one not realizing its potential is warranted. Nearly 40 years of experience: a former line operator who has and does roll up his sleeves as a “player-coach.” Can lead cross functional teams through change as a former senior general management executive who navigated complex categories at among the world’s most successful companies. Equally effective with coaching middle management and top executives, offering strategic counsel, or project specific outcomes, for companies large and just starting. A proven track record of building new teams & getting the best from existing teams. A seasoned turn-around expert who finds the balance between speed, focus, achieving leading indicator outcomes and building durable platforms for future growth. I am not a visionary, but a unifier around concrete business outcomes who is considered to be inspiring.
SOS Children's VillagesChairman, Board of Directors; Executive Committee
Jan. 2014Washington D.C. Metro AreaFormerly Chairman, Finance Committee and Development Committee. SOS Children's Villages is the world's largest organization dedicated to orphaned and abandoned children. It has a presence in 133 countries, and helps raise over 80,000 children around the world. We build families for children in need, help them shape their own futures, and share in the development of their communities. We run 222 kindergartens, 182 schools and 54 vocational training centers. And we run 624 family strengthening programs. Our 74 medical centers provide 800,000 treatments a year. The organization has been nominated for the Nobel Peace Prize 14 times.
PayPalGeneral Manager, PayPal Canada
Jan. 2012 - Dec. 2016San Jose, CA / Toronto, OntarioBuilt and led a best-in-class team to accelerate growth across consumer and small business subscribers and transaction volume. In so doing, this transformed the operation into a source of innovation and talent for the Company. Revenue and profit performance established Canada as a "big 5" global PayPal geography.
PayPalGeneral Manager, US Consumer Line of Business
Jan. 2012 - Dec. 2013San Jose, CA / Toronto, Canada
PayPalSenior Director, Consumer Marketing
Jan. 2011 - Dec. 2012San Jose, CA
IntuitVice President, Small Business Group: Employee Management Services
Mar. 2006 - Sep. 2011Mountain View, CATransformed a small business desktop payroll software business into the market leader across desktop & Software-as-a-Service. Grew revenue from $280MM to $500+MM. Efficiently turned around declining new user acquisition & grew the customer base from 900K to 1.2+MM subscribers; profit contribution is 60% (+7pts.). 1) Grew a portfolio from what was "just an add on to QuickBooks" on the desktop, to the leading SaaS payroll provider, a leader in retirement & worker’s compensation insurance services for small businesses, and the #1 Payroll service provider in the USA; 2) On leadership team that acquired & integrated PayCycle, an online payroll provider. Also divested a non-strategic business to ADP; Led business development and partner management, including deals with Bank of America, Costco, the Hartford, the Online 401k. Displaced entrenched competitors from two large partners. 4) Drove first ever advertising efforts, company-leading social marketing initiatives, leading share-of-voice public relations outcomes, an online test/learn mindset, and channel expansion; 5) Built a durable competitive advantage for the Small Business Group by driving engagement with federal and state government agencies and Congress; 6) Grew a small team with employee engagement in the 60s (out of 100) into a team of recognized leaders with engagement of 90+.
NovaDermis International, Inc.Founder, President, Board Member
Jan. 2003 - Dec. 2006Sunnyvale, CASpun-out a medical device portfolio from ArthroCare (NASDAQ: ARTC). Founded a company to treat dermatology conditions with FDA-approved technology. Negotiated development/supply arrangements and set distribution in 11 global markets.
General MotorsDirector, Global Business Development
Jan. 1999 - Dec. 2003San Francisco Bay Area & Detroit, MIBuilt global team to build and deploy new technology-based services. Combined vehicle, GMAC Financial, and Hughes satellite assets to create new sources of value. Generated $700M in cost savings.
IBMSector Marketing Leader, Global Services
Jan. 1998 - Dec. 1999Developed / executed marketing plans for $10B services sector (including business intelligence, supply chain and CRM services). Led portfolio planning for $105MM in new service investments. After one year, we were on run rate to have 30% of sector revenue from new services. Created new global customer positioning direction. Secured corporate focus on Business Intelligence and brought together services, hardware, software divisions for a first-ever unified IBM presentation to customers ($35MM campaign). Grew Business Intelligence services revenue +35% to $108MM.
SamsoniteDirector Marketing & Sales Operations
Jan. 1996 - Dec. 1998Denver, CORecruited onto turnaround team. Restructured branding, product, pricing, advertising, promotion, research, & sales operations for a $250MM business (Samsonite, American Tourister, Lark brands). Grew shipments +5%, Gross Margin +20%, EBIT +46%. Launched $75MM in new products and first-ever global products; eliminated 300 underperforming sku’s (37%). Reorganized team and entered new channels (e.g., +$12MM from mass/clubs). Hired a new global advertising agency (TBWA\Chiat\Day), developed brand strategies, and led advertising, including the “Worldproof” campaign, a platform that endured for 8 years.
Warner-LambertSenior Product Manager - Skin Care Marketing
Jan. 1993 - Dec. 1996Morris Plains, NJLed a turnaround (shipments +17%, contribution +34%) that moved Lubriderm from #5 to the #2 share position. Drove a $100MM P+L, advertising (including the enduring “Alligator” campaign). Directed manufacturing changes that saved $3MM and achieved 99% customer service level (+9 pts. over 2 years) for a cosmetic product produced in a ‘Good Manufacturing Practices’ facility. Launched 3 line extensions (grew to 35% of sales), extended into Baby and Sun Care segments, and negotiated a technology license for an Over-the-Counter drug. Launched the Brand into Asia and Europe.
New England Consulting GroupSenior Project Manager
Jan. 1988 - Dec. 1993Westport, CTDeveloped marketing/sales plans for consumer companies. Launched Bristol-Myers Squibb baby formula, developed growth plans for RJR Nabisco and Maybelline, launched new products for Kraft, and trade marketing plans for Heinz. Founded/directed a consultancy (14 professionals) to help companies operating operations in Russia. Completed a plan for PepsiCo Stolichnaya, which recommended/led to its divestiture.
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