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Work Background
Universal Technical Institute, Inc.Financial Aid Advisor
Jul. 2023Avondale, Arizona, United StatesThe Financial Aid Advisor delivers on a commitment of service and excellence by building rapport, delivering clear and accurate information, offering effective solutions, and maintaining contact with students, their families and other influencers (government and private) as students move through the financial aid process to support quality education.
Total Wine & MoreService Team Member
Feb. 2023 - Jul. 2023Goodyear, Arizona, United States
U.S. Department of Veterans AffairsTeam Member
Aug. 2020 - Dec. 2021Peoria, Arizona, United StatesProvided exceptional client support for Veterans seeking social and psychological counseling services. Served as frontline reception assisting new client enrollment, community outreach, (re)scheduling as well as responding to and routing crisis calls in accordance with VA regulations while maintaining a welcoming, confidential, personable presence.
Arizona State UniversityStudent
Jan. 2018 - Dec. 2021Phoenix, ArizonaBachelor of Science in Political Science, Magna Cum Laude.
LufthansaAircraft Dispatcher
Oct. 2015 - Apr. 2017Phoenix, Arizona AreaDispatched on-time, planning and scheduling of all flight operations within strict federal, airline, and company rules and regulations for 18 instructor pilots, 300+ student pilots annually. Designated point-of-contact for in- flight emergencies or mishaps, coordinated maintenance repair and weather monitoring while providing aviation-class customer support to staff, students, government agencies and airport operators.
United States Air ForceAircrew Egress Systems Manager
Nov. 2006 - Feb. 2015Supervised, mentored and trained teams upwards of 14 employees in a fast-paced, demanding aircraft service environment. Ensured team’s compliance with company policy and written procedures. Directly responsible to track, evaluate and gather essential, complex information on a daily basis using multiple applications simultaneously. Provided and lead seamless quality service while effectively communicating with team members and partners to achieve interagency goals within deadlines under minimal supervision.
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