BotkeeperTriage Manager (Assistant Team Lead)
Aug. 2018 - Sep. 2019- Provide support to Team Leader, and perform the functions of the team leader when he/she is absent.
- Check all incoming emails and other communication via Triage through Karbon.
- Research, resolve post-reset issues immediately and collaborate with the team on how to deal with the clients to formulate, review and modify any process.
- Assign individual work tasks to appropriate team members (AP or AR, TL) required by the clients or the counterpart US Accountants, then clear in the Karbon after compliance.
- Ensures that daily tasks are completed by the team.
- Prepare Management Reports of each client.
- Conduct additional quality reviews.
- Work with the Team Leader to continuously make the team members improve.
- Carry out other TL tasks as may reasonably be required by the clients including deputizing as appropriate on activities relevant to the area of responsibility.