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Work Background
BOBBY D'S COCKTAIL LOUNGE & SPORTSBAR LLCBar Manager
Mar. 2020Redwood City, California, United States• Deliver exceptional guest experiences in a high-volume bar, serving an average of 250+ customers per shift while maintaining top-tier customer satisfaction scores. • Increase bar revenue by 15% through strategic up-selling, signature cocktail promotions, and personalized recommendations that enhanced repeat business. • Train and supervise a team of 5+ bar staff, improving service speed and operational efficiency, resulting in consistently 30% faster ticket times during peak hours. • Manage inventory and vendor relationships, reducing waste and over-pouring by 20%, ensuring cost-effective operations and maximizing profit margins.
21st Amendment BreweryBrewery Manager
Aug. 2019 - Aug. 2022San Francisco, California, United States• Directed operations for a venue generating $60K–$200K weekly, implementing revenue-boosting strategies that increased annual profits by 15%. • Cut labor costs by up to 15% and optimized scheduling to improve workforce productivity. • Reduced COGS by 18% via a cost-efficient menu design, leading to a 25% decrease in food waste. • Hired, trained, and mentored 20+ employees, raising employee retention rates by 20%. • Launched local marketing campaigns that drove a 17% increase in repeat customer traffic. • Optimized financial operations, managed a budget of up to $925K annually, negotiated with vendors to cut supply costs by 15%, and improved inventory turnover by 20% • Achieved audit ready standards with 100% compliance in health, safety, licensing, and labor regulations.
Asian BoxGeneral Manager
Jun. 2018 - Jul. 2019Burlingame, California, United States• Drove daily operations generating $40K–$80K in weekly sales, led and mentored a 34-member team to consistently exceed revenue and service goals. • Revitalized team culture, stabilized a previously underperforming staff; hired, trained, and onboarded 7 new team members, and boosted employee retention by 25%. • Cut labor costs by 12% through strategic scheduling, hands-on floor support, and optimized staffing levels without compromising service quality. • Delivered top-tier customer satisfaction scores (95%+) by providing hands-on service, proactively resolving issues, and implementing guest feedback improvements. • Oversaw cash handling of $50K+ daily, ensured 100% accuracy in financial reporting while efficiently managing scheduling, inventory control, and vendor partnerships.
Blue Line PizzaAssistant Manager
Feb. 2015 - May. 2018Burlingame & Los Gatos, CA• Directed operations across two high-volume locations generating a combined $1M+ annually, leading and developing a 57-member team to consistently meet and exceed sales targets. • Coordinated bi-weekly payroll for 57 employees via ADP with 100% accuracy, ensuring compliance with wage laws and timely compensation. • Boosted profits by 13% by implementing strategic pricing models and a product rotation system that improved inventory utilization and minimized waste. • Spearheaded hiring, onboarding, and performance management for front- and back-of-house teams, improving staff retention by 22%, reducing training costs. • Enhanced labor efficiency by reducing overtime hours by 15%, optimizing shift schedules, and balancing staffing needs across both stores. • Sustained perfect health inspection scores (“A” ratings) with zero violations, reinforcing brand reputation and operational excellence.
Delfina RestaurantServer
Feb. 2014 - Dec. 2014Burlingame, California
Osteria CoppaAssistant Manager
May. 2013 - Feb. 2015San Mateo, California, United States• Promoted from Bartender to Assistant Manager within 12 months due to exceptional performance, operational reliability, and strong customer relationships. • Supervised high-volume dinner and weekend shifts, driving $3K–$5K in nightly bar revenue and ensuring seamless service under peak demand. • Performed weekly and monthly inventory audits, reducing shrinkage by 12% and improving ordering accuracy by 20%, directly boosting profitability. • Delivered top-tier guest satisfaction ratings (4.8★ average), frequently earning personal recognition from regular patrons and online reviews.
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