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Work Background
IQVIAAssociate Director, Product IHAN, Analytics Center of Excellence
Jun. 2024London Area, United Kingdom• Defined and executed strategic product initiatives for the UK and US markets, including a £40M NHS contract. • Led global Agile teams of over 30 engineers, enhancing delivery efficiency by 15%. • Established a New Business Offering process to prioritize initiatives, ensuring strategic alignment and ROI. • Championed accessibility across five product lines, resulting in a 25% improvement in usability scores.
IQVIAAssociate Director, AI Solutions Delivery
Sep. 2023London, England, United KingdomLed strategic delivery of NLP and LLM-based products across global teams, driving measurable impact for high-profile clients including NHS PET (£40M), NASA, and the NFL. Directed a cross-functional team to launch scalable AI solutions, generating £850K in revenue and improving infrastructure through Airflow and MLFlow. Spearheaded the development of an AI-powered chatbot deployed to 50K+ NHS users, boosting satisfaction by 25%.
Established Generative AI best practices to ensure LLM accuracy, ethical compliance, and production readiness. Delivered the HART annotation tool across 3 regions, increasing engagement by 25%. Partnered with global sales teams to align product vision with go-to-market strategy, driving upsell, cross-sell, and retention.
IQVIAProduct Offering Manager, Linguamatics an IQVIA Company
May. 2022- Managed the product backlog and prioritization process for Human Assisted Review Tool (HART) NLP annotation and curation product, working closely with development teams to ensure timely delivery of features and enhancements.
- Conducted market research and analysis to identify customer needs and competitive landscape, and translated findings into product requirements and user stories, and translate findings into product features and enhancements.
- Collaborated with cross-functional teams, including design, development, and quality assurance, to ensure successful product launches and adoption.
- Conducted user acceptance testing and gathered feedback from customers to inform product roadmap and future development.
- Lead the development and implementation of product strategy, roadmap, for IQVIA's NLP HART and IQVIA NLP Risk Adjustment Solution
- Develop and execute go-to-market plans, including positioning, messaging, and marketing campaigns to drive awareness and demand for IQVIA's NLP solutions.
- Establish and maintain relationships with key stakeholders, including customers, partners, and industry experts, to inform product development and marketing efforts.
- Created marketing collateral, including product demos, tutorials, brochures, to showcase the value proposition and benefits of HART and IQVIA NLP Risk Adjustment Solution.
- Collaborated with sales teams to develop sales enablement tools and training programs to support the sales process.
London Stock Exchange Group (LSEG)Sales & Relationship Management, Senior Associate, Product SME, LCH
Jan. 2021 - Feb. 2022Major Responsibilities:
Product: Assisted in determining, designing, and implementing stages of the IBOR product lifecycle. Assistance to Top Management: Provided exceptional assistance to top management in decision-making by analysing large sets of data. Product Marketing: Created and designed video webinars, conferences, website updates, brochures, and sales packs with marketing team. Key Deliverables: • Produced marketing and sales resources in collaboration with the marketing team.
• Established external relationships by explaining product conversion of legacy swaps during IBOR reform.
• Conducted review and reported customer feedback on pricing plans to align business strategies with targets for the team as well as at ExCo level.
London Stock Exchange Group (LSEG)Risk Analyst : SwapClear, RepoClear, EquityClear, CaLM
Mar. 2018 - Jan. 2021Major Responsibilities:
Risk Analysis: I have designed and implemented new change policy documentation with a focus on analysing risk. Market Needs Analysis: I was assessing and reviewing SwapClear, Equity Clear and Repo Clear markets and margin needs. Team Building & Leadership: I have led, directed, and supervised three new team members to teach risk processes. Team Assistance: I was facilitating technical teams by generating UX wireframes and technical / internal documentation. Project & Risk Models Designing: I have planned and streamlined digital projects from conceptual design, testing, and procurement of software infrastructure by applying deep understanding of financial markets and risk models.
Polecat Intelligence™Graduate Intern (Product Marketing)
Jan. 2018 - Sep. 2018London, United Kingdom• Analyzed big data for AAA rated global companies that measured reputation risk
• Provided data insights and reports for Marketing and Sales tactical campaigns
• Cross-team collaboration with Analyst Team and Marketing Team to deploy actionable insights and mitigate risk for clients
King's College Hospital NHS Foundation TrustProduct Data Analyst & Project Coordinator
Jul. 2017 - Jan. 2018Emergency Department Major Responsibilities:
Digital Upgradation: I have recognised the regulatory landscape of new NHS Digital software and executed digital compliance upgrades. Technical Infrastructure Development: I was been structuring and encouraging a pro-technology environment within an archaic infrastructure. Issue Resolution I have managed and resolved project issues including connectivity and interoperability. Policies & Guidelines Upgradation: I was improving the company's existing guidelines by creating standard procedures.
Key Deliverables:
• Optimised operational performance and efficiency for patience care.
• Prepared and recorded product literature and technical reports to convey clear and logical information.
• Introduced an updated compliance software to facilitate hospital and formed 1M CQUIN.
• Established and implemented UAT by coordinating with internal / external stakeholders.
Beauty by the Geeks LtdCo-Founder
Jan. 2013 - Mar. 2015Newcastle upon Tyne, United Kingdom• Co-founded a scientific beauty blog to investigate and advise the public on the science behind cosmetics
• Collaborated with STEM organisations, ScienceGrrl, STEMettes, The British Science Association to promote interest in scientific subjects for young people
• Presented at Network Rail and QED events for 500 people
• Established sponsorship from L’Oreal, P&G and Newcastle City Council • Edited and primary point of contact for programs for The British STEM Association; Coordinated marketing, business development, creative, and volunteer projects
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