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Work Background
AriseIndependent Business Owner
Mar. 2022United States, LansingDeliver too-notch customer service, boosting retention by 30% with tailored strategies. Identify operational improvements, crafting solutions for enhanced business performance. Support clients in purchasing, ensuring seamless and informed buying experience. Cultivated strong client relationships, enhancing trust and satisfaction leading to a loyal customer base .
Ena's TravelsTravel Agent
Apr. 2021 - May. 2022United States, LansingConsulted clients to tailor travel plans, enhancing satisfaction and loyalty. Coordinated bookings efficiently, ensuring great travel experiences. Presented diverse travel packages, boosting sales and customer engagement. Evaluated market trends and client feedback to tailor travel packages, leading to noticeable gains in customer engagement and purchase rates.
TMG/SykesBlue Cross Medicare Advantage Rep
Aug. 2017 - Apr. 2021United States, LansingResolved complex inquiries, enhancing satisfaction and improving customer retention. Navigated systems to streamline information access, boosting response efficiency. Collaborated with team to meet collective goals, fostering a supportive environment. Resolved complex customer inquiries.
Phoenix Practice SolutionsAuthorization Representative
Sep. 2015 - Jul. 2017United States, Chicago HeightsSecured patient authorizations, ensuring timely diagnostic access and data accuracy. Entered patient data into Epic, maintaining integrity and supporting efficient care delivery. Collaborated with team to resolve operational issues, enhancing work flow and service quality. Streamlined authorization process for imaging services, significantly reducing patient wait times and improving service delivery.
SPi HealthcarePayor Reimbursement Specialist
Jan. 2008 - Dec. 2011Tinley Park, ILUpdating registration info, post denial codes and adjustments. Appeal or resubmit unresolved invoices to insurance carriers. Intelligence of government payers and or commercial/managed care carriers rules. Research and response to insurance correspondence Contact insurance carriers through website. email, or telephone to resolve outstanding accounts. Worked on Epic and IDX systems.
Trustmark Recovery ServicesSelf Pay Representative
May. 2005 - Jun. 2008Munster, INInsurance verification and claim status. Billing, secondary billing, rebilling claims electronically or paper. Sending self-pay accounts to agency for follow up of nonpayment. Soft collections. Updating accounts with current or correct insurance information. Training new self pay representatives to accurately process self pay accounts.
Revenue Cycle SolutionsPatient Account Representative
Mar. 2003 - Aug. 2004Westchester, ILBilling, secondary billing, rebilling claims electronically through Idx system. Automated retroactive and concurrent audits of managed care payments. Insurance verification and claim status. Production of itemized statements manually to send to patients.
SonTash Medical BillingMedical biller/Coder
Apr. 2002 - Feb. 2003Hazel Crest, ILPatient registration, verification and claim status. ICD 9 and CPT coding. Processing of HCFA 1500 and IDPA 2360. Payment posting and denials. Coding and billing of OB/GYN, Infectious Diseases, Pediatrics, Gastroenterology, Nephrology, Dermatology, Internal Medicine inpatient and outpatient claims.
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