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Work Background
AmazonOps Integration Compliance Manager - EUSC
Aug. 2024Modena, Emilia-Romagna, ItalyAddressing opportunities to improve legal, safety, and people compliance across EU Sort Centers regions.
PRO ClubYoga Instructor
Mar. 2024 - Jul. 2024Seattle, Washington, United States
AmazonSr. Risk Manager - PXT Onboarding & Administration
Oct. 2022 - Jul. 2024Seattle, Washington, United States
MicrosoftProject Manager - Enterprise Cloud
Feb. 2022 - Sep. 2022Redmond-Remote- Work directly with business to drive the Customer transparency program (cloud trust) from initiation through delivery. - Provide daily support for managing delivery of project tasks, activities, milestones and resources. - Develop, maintain, and manage project requirements, plans, timeline, issues, risks and challenges. - Support business owners to drive a large program or multiple projects. - Work closely with program/process owners to identify business change and drive the consensus necessary to adopt a manageable change strategy. - Manage large programs and complex projects involving multiple parties/organizations with conflicting agendas and business priorities. Lead large, cross-organization project teams towards targeted and scheduled outcomes. - Engage with executive leadership as necessary to communicate project objectives, strategy, tactics, and ongoing progress.
AIM ConsultingConsultant - Delivery Leadership Team
Jun. 2021 - Oct. 2021Seattle, Washington, United StatesBusiness Analysis 80%| User story writing 20% Supported a team of engineers developing a new API at MedInformatix to comply with new FHIR 7 protocol (Fast Healthcare Interoperability Resources).
MicrosoftProgram Manager - Compliance, Cloud Operations + Innovation
Aug. 2019 - May. 2021RedmondPolicy Exception Request 70% |Process improvement 15% | Data analysis 15%
• Policy Exceptions: Responsibility as PM owning and managing the Security Policy exceptions program supporting worldwide data centers’ teams that experience challenges to operations and file for policies exceptions. Cross functional collaboration with teams as Azure Cloud, and artificial intelligence (C+AI), Skype, O365, Xbox, Databox etc. • Process Improvement: Lead the implementation of the policy exception process for the EHS (Environmental Health and Safety) team, reducing the existing process manual touchpoints: designed process workflow, self-serve form, controls, authorization matrix, notification templates. Designed trainings for stakeholders.
• Data Analysis: Used analytics to find trends and bottlenecks in the policy exception request program to bring solutions for risk mitigation.
Expedia Inc.International Fraud Examiner II
Jan. 2016 - Aug. 2019BellevueFraud prevention 80% |Process improvement 10% | New hires training 10%
• Fraud prevention: acted as a fraud and risk subject matter expert responsible for the analysis of the most complex high-risk transactions and fraud groups.
• Process improvement: Summarized and communicated exposure and emerging fraud trends, while optimizing fraud models via the creation of modus operandi (MO) rules. • New hires training: Trained and mentored junior Fraud Analysts, while assisting management with special projects, as well as developed and maintained training curriculum and process documentation.
MicrosoftProject Manager , Senior Web Analyst
Mar. 2013 - Dec. 2015BELLEVUE , WALocalization 80% |Process improvement 10% |Data analysis 10%
• Localization, process improvement, data analysis: Project manager for Bing Localization Team. Led the local research team transitioning the Bing localization project to the STCI international team based in India. Analyzed more than 800 queries per day, to understand of customers intent. Provided feedbacks to improve results and process guidelines,
BIPER Bank (ex CARIFE)Area Manager (’09- ‘10), VP Branch Manager (‘00-‘08), Marketing Manager (‘97-‘00)
Feb. 2000 - Jun. 2010Ferrara, Rome. Italy• Progressive responsibility in business development and executive account management for a renowned Italian financial institution. Focused on finance, compliance, operations, security.
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